The man at the counter tries to sell me insurance without telling...
I had to go back once I had the car to cancel insurance...not good process at all!
There was minimal communication. We had to run between the 2nd and 3rd floors twice to get the car. They also didn't clearly explain whether we needed to take a shuttle bus when returning the car.
The staff at the counter were extremely slow, and not friendly. Waiting an hour and a half in line while other rental counters were moving quickly. Until a staff member that returned from her lunch break came and assisted in expediting the pick up process.
Picked up the car on Friday night with a wait time of more than two hours. The staff attitude was okay, but the long wait time resulted in a poor experience. The other two times were fine with no issues.
Yes, the car was as expected. All details were in place for a swift to problem check in, and an equally easy return.
Fantastic 10/10, No complaints Nothing could have been better. Thank You
About QEEQ:10.0/10
Booking was easy. We got a "Price Drop" which was a Very Nice & Unexpected Bonus. Smooth easy transaction Congratulations a job Very Well Done
Thank you.
The pickup location is very close, right across the street from the arrival hall, making it very convenient. The paperwork process is quick, but you need to find the car yourself in a large parking area. The car had over 20,000 miles on it, the condition was okay, but the model was relatively basic.
Very good, everything went smoothly. I booked in advance, showed my license and left a deposit upon arrival. Although the car was different from the one I reserved, it was of the same class, and that's fine. There was minor paint damage during use, but informing them upon return was enough. No extra paperwork needed. Very convenient. There is also a shuttle bus to take you to the boarding area after returning the car.
They take advantage of customers' unfamiliarity with English contracts and forcefully charge insurance fees, which can be about 70% of the rental cost.
I had fully paid for my reservation, but when picking up the car the staff required me to pay for the tax. She told me I could not add anther driver even though Easy Rental Cars provided me that option. That didn’t make any sense and was very unpleasant.
The car's battery failed to start twice, causing delays in my trip! When I called customer service, they were rude and refused to call me back, insisting I provide a local U.S. number. This requirement is ridiculous!
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