CAR RENTAL REVIEWS ON BUDGET IN SYDNEY

Chaotic billing

We informed the rental company that we had purchased all the insurance, but they still insisted we buy more insurance. After repeated negotiations, they finally agreed that we didn't need to buy any. However, there was a major issue with the return address. We chose to return the car at the airport when we placed the order because we needed to catch a flight. Later, we received a message saying the return location had changed. We specifically consulted the counter staff during pickup, and they marked an address in the service manual. We followed this navigation and searched for a long time, but when we found the store, it was already closed. The return location was more than 3 kilometers from the airport, causing our group of seven to miss the flight and resulting in a series of financial losses!

It was good.

Smooth process

As always

Excellent

Easy car pickup

It was fine, no unnecessary talk

The accident assessment process was slow, and the store service was average.

Very quick and excellent service.

Picked up the car right after landing

The staff were friendly and patient, and the process was very efficient.

Good

Service was decent.

Highly recommended

The car was practically new with just under 5,000 kilometers on it. The air conditioning was powerful, and the price was reasonable, making it a good value.

Very convenient

Very convenient, the car was very clean and new.

After exiting the arrivals, the car rental company is on the left with clear signs. The Budget counter was unattended, and there was a sign directing us to the Avis counter. A lady there assisted us professionally and explained the benefits of buying insurance. I mentioned that I had already purchased QEEQ's super insurance. She then handed me the keys and directed me to the parking slot to pick up the car myself.

Our car was parked near Southern Cross Station in Melbourne, where there was a Budget return point (not the one in our booking). We asked the staff there if we could change the drop-off location. The staff said it was no problem and we just needed to park the car there. When we parked and returned the car, we were told we had to pay 75 AUD. Very dishonest.