CAR RENTAL REVIEWS ON EUROPCAR IN PERTH

Great service. Dirty car inside.

Car interior was very dirty. It seemed like the car was not cleaned and attended to after the previous driver, and was given to us right after it was returned which got us a little taken aback. No staff from Europcar assisted us with the car checks during pick up. The staff at the terminal 1 perth airport pick up counter seemed really unfriendly as well. We had opted for the navigation device but was informed that all the GPS devices in their possession is not working. We were even told that it was a special request and not an option. If it is not an option then it shouldn’t have been offered to us in the first place when we were making the reservation through EasyRentCars.com In the end they managed to find one that is working and hand it to us but we were disappointed by their failure to check the condition of the GPS with us. The GPS works fine when connected to the car after ignition. But died after the car engine was switched off. Hence we were unable to preset our destinations into the GPS offline. The navigation library of the GPS is underwhelming too. We are unable to route to at least 4 of our destinations even though we entered the correct address. There were no matches to be found. Staff also try to hardsell their insurance coverage despite us telling them we have purchased one with AXA which was offered to us by EasyRentCars.com Despite all that, the staff at the drop off at Gordon Street Perth City was friendly and accommodating. It’s my first time with Europcar and it will probably be my last.

Easy to use interface. However, would be great if easyrentcars.com can liaise with their respective car rental partners to create a more pleasant experience. For example, the insurance coverage for the car.

I got a Hyundai kona which can hardly fit 2x 26inches luggage unlike a Mitsubishi or Toyota chr. Hardly considered mid size SUV

Na

The service staff who attended to us were very warm and patient. We bought additional insurance from the rental company, and our language skills weren't very good. Worried we hadn't communicated clearly, we asked many detailed questions. The staff patiently answered all our queries.

The car had no boot space roller cover. So I did feel a bit exposed. Not ideal if you were parked on a busy street for any length of time and wanted to leave bags etc in the boot.

All good with Easycars and No complaints. I will use you again

Car return at terminal 3 and 4, the key drop off inside the building, a little bit hard to find, no sign board show where is the key drop off point. I asked around.

Good

Car was dirty overall.

Good job!

Eurocar was too eager to charge for late return even though it was not our fault that the car drop off was not easy to find and there was no one at the counter when we arrived to return the car key.

Car wasnt ready for pick up. had to wait 40mins+ for car to ve cleaned and ready.

All good with easyrentcars, saved me alot of money

Lim, the Europcar staff at drop off was excellent and efficient!

Great Pricing! and fast confirmation!

It’d be great if the car comes with something to hold the cellphone. A charging wire and plug-in for the phone would be handy too.

The car was the perfect size for luggages.

All good. Fuss free, so far no issues or problems.

Seened to get the best prices, can't complain

Good service

Great service, fast processing, excellent car condition

The car is clean and comfy. Didn't have to wait for long time to pick up and drop off. Recommended.

The booking platform is great. Love it!

Unexplained charges!!! Did not request full insurance, was told at the store that it was a deposit.

Toyota Corolla was being pickup and a replacement similar model of vehicle does not meet our expectation.

No hard sell on insurance. Quick and easy pick up

Easy to use, no issues

Paid for an X3, got a Nissan. This company should go out of business.