CAR RENTAL REVIEWS ON EUROPCAR IN KUALA LUMPUR

Check the windscreen water reservoir has water in it.

European is giving second disappointment. First, car air conditioning broke down and requires car be changed giving us inconveniences. Second, car was not at designated location although it had been confirmed via email. Please improve.

You guys are prompt. Email was replied in a very short while. Keep it up.

The car wasn't exactly what was advertised but it was pretty similar. And the car was in really good condition. I would recommend it.

The only downside from Europcar was that the car was really old and out dated. We did rent a similar car category from the airport 2 days back and we got an excellent car but this one wasn't great, old, needed a lot of pressure to raise up on the highways. Otherwise the staff at KL downtown was great and the explanation given to us by Tanu (europcar staff at KL downtown) was good too.

The customer service of easyrentcars are exemplary. I contacted them for something and it was well answered with the desired explaination so overall happy with the service, will definitely recommend to friends and family.

Good quality and service.

User-friendly

Location of counter was extremely hard to find even though staff were extremely helpful.

The car was not how I expected as it was quite old. I paid more and chose Europcar as I have experienced cars as good as new. This vehicle had run a lot of kms and was not at all fuel efficient as it was old and not maintained. Just the outside was good... this is not expected from Europcar.

Car was ready for me when I arrived and the staff was very professional. Delayed was caused by the card limit on my debit card.

Very straightforward to book. Only portion that wasn't clear was on after choosing partial payment, realised that using debit card could cause an inconvenience. Else, very efficient website with good bargains.

First, the location provided was unclear. Second, the service attitude was very poor.

The driver seat was tilted and uncomfortable, eventually giving me back pain. No shuttle to the terminal us a big obstacle. I was almost late to my flight. Return address was not clear!!!

Completely dissatisfied!! It was mentioned that there would be Chinese customer service, but I could never get through on the phone. We had a language barrier. When we returned the car after it got damaged, we were charged an additional 600 MYR on our credit card without any notification, even though the damage assessment was done on-site and we agreed to it. Two hours after we left, they charged us again claiming the initial amount wasn't enough for repairs. They should have informed us. We had already checked repair costs locally, and the initial assessed amount was sufficient. It's been a month, and this issue is still unresolved. While it was our fault the car got damaged, they should communicate any additional charges. It's irresponsible! I advise everyone against renting from this company. The process is super slow, the office is hard to find, and there's a significant language barrier. Their English isn’t even proper English.

1. Car smell likes old rug with sweat smell 2. Tires are different between front and back which is Continental and Ling Long. Also, tires are out of date should be replaced which almost kill us as it couldn’t hold on the road when it’s raining. Importantly, I checked their pressures. The left front was 26 which is lower than usual 31 and right front was 40 which is higher than usual 31. 3. The functions of the car is very poor. The side mirror is manual adjustment which is very old fashioned for 20 years ago. Even my first car is electrical adjustment. Air conditioner couldn’t changed the temperature. I tried to set the temperature to 30 celsius degrees. It turned out to be cool mist and temperature still 20 celsius degrees. 4. No ABS which is very crucial as I drove to Cameron Highlands and Genting Highlands which have many steep turns. This car almost killed us when I drove back. There were many steep ramps and I lost in control with the wheels. Brakes were locked. I had to used the hand brake. The car almost fell from the road and dropped from mountain clip. The car was on the opposite side of the road almost be hit by the car from the other lane. Luckily, they saw my car was not in control and they stopped in time. 5. No remote key . 6. I couldn’t start the car more than 10 times It’s very scary as i was on mountain. 7. When I turn, the car had noise sound like broken shock. 8. Window wipers were in wrong place. Poor visibility and wipers were broken. After it wiped u can see that the water still left on the window. 9. When I drove the car on the straight road, i found that the car was always go right. 10. The steering wheel is very heavy likes it’s not a power steering wheel. I asked to chang the car when picked up but the officer said that no car at all which was not true as I saw many car in that parking lot. I never encountered with the poor car like this car before in my 15 years experience of driving.

They kept trying to sell additional insurance and a fast pass card if I didn't buy. It felt uncomfortable.

The staff doesn’t speak much English and the car was unwashed and dirty.

Did not get the car

We drop the car VDB9325 on wednesday 1 May 2019 at 2pm. However, we accidently left our Touch and Go card. How can we please get it back? My number is 0138804580. Thank you

This was a terrible car rental experience. The staff took advantage of the language barrier and did not follow the inspection process at the time of car delivery. They deceived us into signing the confirmation. When returning the car, the staff claimed that small scratches on the car were caused by us and withheld 382 MYR. As we were in a rush to catch our flight, we didn't have time to argue and communication was difficult. We had no choice but to accept our bad luck. We will not rent from this company again. Additionally, when picking up the car, they repeatedly tried to make us cancel the insurance we bought during rental and purchase insurance from them instead. Only after my firm insistence did they back off. Poor service!

G

G

Europcar gave us a better car, we had the more spacious car at the same price. Will definitely go with Europcar

Everthing is good except pick up time was very lobg

Good