EUROPCAR CAR RENTAL REVIEWS IN ICELAND

Very helpful counter staff, but the car I ordered was not available. Was offered an acceptable alternative.

The price was much more expensive than before.

They just handed you the key and asked you to pick up the car yourself. No staff assistance during pickup. Reserved a Volkswagen three months in advance, but got switched to a Japanese SUZUKI which I am not familiar with. Luckily, the car wasn't complicated, or it would have taken quite some time to figure out, wasting time. Significant service difference compared to Europcar in Germany.

Excellent

Would have liked the car listed (VW Caddy) instead of similar model (Ford Transit). Price was very high, but maybe normal for Iceland?

No problems or issues.

The main issue was that the car rental company did not provide the vehicle as per the contract. We were given a pickup truck instead of the car we booked. It was Christmas Eve, so the staff left right after handing over the car. When we realized the mistake and tried to contact them, there was no one around. We had to leave the airport with the pickup truck. After contacting the rental company, we were able to exchange it the next day, wasting our time. Other than that, there were no significant issues.

The car model was completely different from what was promised. The staff just said: There's nothing we can do, it's a car model group. How can a Ford seven-seater be the same as a Chrysler Grand Voyager (similar space to a GL8)? They arbitrarily decide what belongs to the same group without any prior reference.

Very close to the domestic airport, with considerate service and quick procedures.

Convenient, fast, flexible, good service.

The car gas tank was not full and the passenger side door did not open from the inside.

1 day+ before picking up the car, I tried to change the booking to add an extra day thru the website. It allowed me to go thru the details and gave the cost differential but then asked me to call the customer support to make the change. When I called the customer support in Singapore they informed me that I could not make the change even though I had paid extra to make my reservation flexible.

Excellent, no issues at all

We had to queue quite sometime and we cannot pay in Euro, need to change to Icelandic note to pay. Why we have to buy again for insurance where else I already booked online. Other than that all are fine.

I don't think we have price drop, might pay a bit higher than I expect.

The car was absolutely fine. Did everything I needed it to. Not the golf I ordered but a more than adequate substitute.

Everything worked fine. No price drop, but to be honest I wasn’t really expecting there to be one.

Overall service was quite satisfactory. They clearly explained all the driving precautions.

Like: simple and quick service
Dislike: nothing

The car was ready as scheduled and was handed to me promptly.

Customer service handled complaints too slowly.

Overall it's okay, but they didn't inform me about a toll fee, which caused me to incur a lot of unnecessary fines later.

I originally booked a Golf, but when I arrived, they said they couldn't find my car; it was in another lot. Without asking me, they gave me a Skoda Octavia Diesel instead, which felt like an upgrade, so I was happy to take it. The car was in good condition. Later, a tire pressure warning light came on. After calling, they told me to reset it, but the instructions weren't very clear. I tried to reset it but couldn't, so I checked the tires myself. They seemed fine, so I drove to the nearest branch. The staff directed me to a repair shop, where the service was excellent. The issue turned out to be that one tire had high pressure. It was resolved for free. A small stone hit the windshield when driving on a sandy road, which scared me, but luckily it didn't crack. I recommend getting windshield insurance. I returned the car at 4 AM, and there were staff present, which was convenient. Overall, I am quite satisfied.

I got a good vehicle, a Suzuki Jiminy, although it was barely large enough for our luggage. The car performed well but was very expensive. I realize everything in Iceland in the summer is expensive though.

Provided good details on how to drive in Iceland and where to charge the electric car.

Provided the least expensive option for this variety of electric car.