CAR RENTAL REVIEWS ON MAGGIORE IN MILAN

This is my second time choosing Maggiore. This time, I got a bad impression of Maggiore due to the poor quality of the parking lot attendants, unenthusiastic store staff, and language barriers. I picked up the car at Milan Central Station, from an indoor parking lot outside the train station. The main issues were twofold: 1. The store staff's English was mediocre. Due to a change in my travel plans, I needed to extend my rental by one day. When I asked her how much it would cost to rent the car for an extra day, she said, 'the same.' I agreed to extend the rental. However, when the paperwork came out, it showed that the extra day cost over 70 euros. I thought it was due to the language barrier and accepted the charge. But when returning the car, I found out the final day's cost was over 90 euros. When I questioned them, they calculated it on a calculator and told me the difference was due to fuel and fines, and the rest remained unchanged. They said the final bill was settled, and any issues should be emailed as a complaint. Shouldn't this be confirmed during the final settlement?! (I can provide different receipts from pickup and return; they are in Italian and abbreviations, which I can't understand.) 2. When I picked up the car, the store staff told me it was full of fuel. However, I noticed it was not completely full and was about two notches from the red line. I asked the parking lot attendant (although we faced a language barrier), and he indicated that 'this is full.' I thought maybe filling it to the red line was bad for the car (later I realized I was wrong). When returning the car, I did not fill it to the red line on purpose, but it was definitely more than when I picked it up, closer to the red line. Although it was a bit late, the store was supposed to close at 11 PM, and I arrived at 10:45 PM but found it already closed. I tried calling the number on the door, but it was all in Italian. The next morning, I received a bank deduction notification (obviously something was wrong), so I went to the store to inquire. They said my fuel was not full and charged me the fuel cost plus a fine. I argued with the store staff, saying the parking attendants were not honest. I agreed to pay for the fuel but not the fine. They ignored me and gave me an email address to file a complaint. I remember the last time I rented a car, the parking attendant also lied. That time, I carefully checked the car, found two scratches, and had them noted on the paperwork, but both the store and the parking attendants were visibly annoyed (like, 'we didn't scam you, and we're unhappy about it'). This time, I was negligent. I advise everyone not to be careless when renting a car in Italy. ------------------------------ If QEEQ could help me address this issue with Maggiore, I have two requests: 1. There needs to be an explanation for the last day's charges, as the numbers on the two receipts don't match. 2. The fine for the fuel should be refunded no matter what. Maggiore was dishonest first. If we find the fuel not full or new scratches next time, can we ask them for a fine using the initial paperwork (which indicated 60 liters of fuel and had an empty 'vehicle's conditions' section)? I hope QEEQ can give me a response.