CAR RENTAL REVIEWS ON HERTZ AT MILAN MALPENSA AIRPORT, MXP

Both pickup and return were very fast and extremely convenient! This is my favorite company. Since we speak Italian, the process was even quicker.

The procedures were clear and efficient, no unnecessary delays.

Waited over an hour to pick up the car, speechless

1. They try to sell additional insurance , claiming axa is not enough to cover damage / stolen car cost 2. They give bigger car than ordered but with other seat configuration (face to face second and third row) not like in original order . make it hard to travel with children . Finally gave older car and damaged with regular seat configuration .

All ok

Waited for 30 minutes. The car had damages and they deducted charges on the spot.

The audi q5 was new clean and rides great

Hertz sorted out the cock-up with car at Terminal 20 mins away from where easyrent said it was - so good there. On neg side really long drop off plus agent trying to get money for scratch that was tree gum. This is normal at Malpensa beware

Easy to use decent value

Our booked car was not available. Our credit card for some reason was showing in the Hertz system as Debit card so the only available car was old VW Polo full of scratches. We spent over 1hour in line at counter. The returning was very fast and smooth.

The car was dirty from inside. There was tehnical problems shown on instrument panel. The money I paid to book, has not been returned ( aprox. 76€). On the desk I have been told, that they dont see this payment.

Hertz is well organised and hassle free. I try to use them most often. Prices are very competitive and their vehicles are always in great shape.

Prices and pictures of car availability is very accurate. Simple to use and they have a great App!

Very professional service, even though they were very busy. Got an upgrade, no hard sell on additional insurance.

Convenient and comfortable

We landed up at Malpensa Terminial 2 instead of Terminal 1 which was a good thing in retrospect. Great service. Car was even upgraded. Well done Hertz

Easy, user friendly website. I like the option of finding cheaper prices. This saved us a few dollars. Well done

Cars were great but one car not ready at pick up time. Waited about an hour

Great value

Cars were great but one car not ready at pick up time. Waited about an hour

Great value

The pickup process was quick

It was not the car that was booked via Easyrental. Although, it served our purpose.

Queued for 2 hours; process took 1 hour, too slow.

Extremely inefficient. It took over an hour from queuing to get the car, and the car given had not undergone a safety check. The rearview mirror was broken, but they still tried to hand over the car to me. After complaining, I waited another 1.5 hours to get a new car. The replacement car was severely damaged all around the body, and the gas tank was only 80% full. I have been renting cars in Europe for over 10 years, and this is the first time I have encountered such a situation. It is truly disappointing!

It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.

Having the right terminal options on the booking otherwise no other issues.