CAR RENTAL REVIEWS ON HERTZ AT DUBAI AIRPORT, DXB

The car rental company is very good.

We booked a car for couple of week in dubai, the whole process was easy and without any issues. few people told us not to ever drive in dubai as laws are very strict etc but they are every where arnt they? just control your speed and it should be good. the car given was exactly as advertised and it was smooth runner with low mileage. we had to call the support when once when we thought it is leaking water from its coolant and response from the team was good so they sent technician straight away which turned out to be just a water from AC. over all i would recommend Hertz to every one.

great fast booking process and reliable service.

The counter staff were okay, but the personnel handing over the car were average.

The shop was easy to find, and they did not aggressively push insurance. It was convenient to pick up the car. I rented a Prado and they charged a 5000 AED deposit, not sure when it will be refunded.

The staff's service was very poor; it took them half an hour to install the baby seat... very bad. The service attitude at the pick-up location was particularly bad, extremely bad... I will not book Hertz in Dubai again.

The service attitude is great.

The staff were very friendly and helpful.

Not a long wait, acceptable

The airport store is very small, with only two people attending to customers. We waited for about 20 minutes before our turn. The service attitude was great and explained everything clearly. Some of the add-ons we initially planned to purchase were suggested with better alternatives by the staff. Amazing!

Almost no queue, very nice service

Excellent customer service

Good service

Very good

When you pick up the car, the inspector quickly glances and asks you to sign. However, at drop-off, they bend down to check every inch, especially the undercarriage, for any scratches. My car was inspected like this; no scratches during my rental period, but the inspector claimed there were scratches upon return and wanted to charge me! Nowhere to argue.

The car pickup process at Dubai airport was chaotic. Someone drove the car over and immediately let us drive off without a proper place to inspect the car thoroughly! As we were about to leave, we suddenly noticed a phone ringing continuously. It turned out to be a work phone left in the car, and they asked us to return it! Such incidents! Bad review!

Pickup was smooth, just showed the booking number.

they cur around 900 DRH from my Credit card becuse there is traffic violation and ii need official documents from traffic police

thanks

Great service attitude, and the car was in excellent condition!

① I rented a Honda Accord but got a small Kia SUV instead, which is not the same class. ② They added a damage insurance fee of around 3000 RMB without informing me. After I refused and discovered it, they required a 6000 RMB deposit, saying it would not be refunded for any damage. After communicating with Zuzuche, they told me I did not need to buy the insurance, and in case of any issues, they would reimburse me after I paid first. ③ When checking the car for scratches, they almost used a magnifying glass.

Counter staff was helpful.