CAR RENTAL REVIEWS ON HERTZ IN PERTH

The pick-up and return process was very simple, and they also offered a free additional driver. This will be my first choice for future rentals.

The store is near Northbridge, the entrance is small and hard to find.

The service was good, the staff was polite and patiently explained everything.

I've rented a car from Hertz before. The vehicle condition is excellent and the process is simple. This time, I liked their car just as much as before.

The queue was very slow, with only one staff member, and their attitude was terrible, like they didn't care if we came or not. On the second day after getting the car, I found that the left rear door wouldn't open. Despite the website showing the corresponding model, they said it was fully booked. However, I found the car in the garage, and only then did they agree to exchange it. For the rear door issue, I specifically went to the store for a replacement. After inspecting the car, the staff acknowledged that the rear door indeed wouldn't open, but still refused to replace it because the fuel tank wasn't full. I said I could refuel immediately, but disgustingly, the staff said they only had ten minutes left before closing and couldn't wait, suggesting I go to the airport location instead. From downtown to the airport takes at least half an hour by car. Is this kind of service acceptable? Later, I asked their manager to contact me, and the manager replied that the car had no issues and that the child lock was on. But if that were the case, why did the staff member admit they couldn't open it either? After returning the car, they fixed the rear door and then told me it was the child lock. Are your staff members so incompetent that they couldn't tell it was locked, or were they maliciously withholding that information? This is really poor service! What's worse, after the staff confirmed the issue, I told her that they should properly check the car before giving it to a customer. She replied that if the previous customer didn't report any issues, they would assume the car was fine and hand it over to the next customer. What kind of service is this?!

Excellent service! Due to bad weather, one of our friends couldn't join, so it was just the two of us girls. The SUV we initially rented was too big for us. The staff responsibly suggested we switch cars. Even though we couldn't get a refund, they didn't just recommend a smaller or cheaper car. They carefully suggested a suitable vehicle based on our route, and we ended up renting a 5-seater SUV. We had a minor collision in the suburbs, and the other party, seeing we were just two girls, didn't press the matter. Although it was a minor accident that only dented the license plate, it was obvious the car wouldn't pass inspection. When we told the staff about it, they very kindly didn't ask for compensation. We got lost on the way to return the car and were an hour late, but they didn't charge us extra. It was a very pleasant experience.

Like: Fast getting the car
Dislike: I did not get my requested model of the car.

The queue time at the airport counter was too long when picking up the car. They tried to upsell a rescue service (we had already purchased full insurance at the time of booking and were unsure if it included rescue). Then we used self-service to pick up the car. Returning the car was at the T3 terminal in Perth. We drove around a bit before finding it. The staff was very good. Because we bought the rescue service, we needed to pay in cash, so they personally drove us to the airport counter. The service from the young man was excellent.

Like: Friendly efficient staff. Upgraded me to a larger car FOC. Clear simple instructions. Great location, 2 min walk to International terminal.
Dislike: I dropped the vehicle back when the office was closed and left keys in a secure box. It would have been nice to have received an email from Hertz confirming that they were happy with the return condition.

The location of the store is very convenient.

When we arrived at the airport car rental station, we were told that the car would be picked up at Terminal 1, but it was temporarily changed to Terminal 2. We dragged our large suitcase to Terminal 2 only to find that if we wanted to buy full insurance here, we would have to pay an additional tax of nearly 300 RMB. The service staff seemed to be from India or Sri Lanka, intentionally speaking English with a very heavy accent, making it nearly impossible to understand. Luckily, there was a girl who spoke Chinese to help us out; she worked there as well. She told us that the Hertz staff member was doing this on purpose, and they usually don't speak this way. It was really infuriating. When returning the car, we handed over the key, and the staff immediately said it was OK. We felt that someone should check the car condition, but no one did. Concerned that any scratches could be blamed on us later, we went back to the parking lot to take pictures of the car. Now that it's been more than two months since we returned the car, and we haven't received any fines or charges, it seems everything is fine.

Like: Superb trip without any hesitation
Dislike: The refund for my credit card too late

The staff were very friendly, but I was unhappy with the car change. There were no other options, and I had to accept an unreasonable price, otherwise, there was no car to rent, which affected my trip.