HERTZ CAR RENTAL REVIEWS IN MEXICO

The process to get and return the vehicle is terrible, they try to force you get additional insurance even if you already have one. The car was very dirty and in terrible condition, scratches and dents everywhere and a larger hit in the front bumper. The inside wasn't any better, a broken handle to open the trunk, stained and dusty seats, I even had to clean the inside of the windshield because I couldn't see with the sunlight reflecting on the dirty windshield. The car return was also a problem, first to find the right place because Hertz is not with the other car rental companies and I didn't see any sign that showed the correct path, when you get there you have to wait until their personnel goes to your car and verifies the gas level, condition of the car and keys which took a little more than 10 minutes, and after that you have to head into the office, make another line and close your contract, another 15 minutes. In general, not a good experience

Carro en buen estado y limpio, atención un poco demorada a pesar que estaba desocupado el lugar

Excelente plataforma, soy cliente fiel de Easyrentacars, porque permite escoger la mejor opcion entre varios conseccionarios de arquiler de vehiculos

The worst experience with Hertz I have ever had. They tried to sell third party liability insurance even though the contract clearly said it was included.

The store staff doesn’t speak English, making communication tough

Issues with Hertz office in Cancun regarding insurance policies- please refer to my extensive email correspondence with your customer service officers

Excellent - especially regarding the problems I encountered with the Hertz Cancun office

Fue el único lugar que di la targeta y a los pocos días había un intento de uso fraudulento para sacar USD (estaba en Mexico). 100% que hubo un intento de clonaje de la targeta. Mal uso dadas privadas por parte de algun trabajador o zero confianza en la protección y privacidad de los datos de los clientes.

Very efficient service. Expected from a good brand like Hertz

Good searching engine. Very straight forward!

Très bonne véhicule. Pourtant, à la réception, il y avait trop d'attente pour finalement recevoir la véhicule et il y avait des charges surprises (frais excessif pour 2e conducteur et dépôt pour essence--le dépôt était remboursé à la fin).

Très bonne expérience pour trouver une bonne véhicule à un bon prix.

Had to change the car as the sliding door cable kept getting stuck in the door at the pick up point...

el único problema que tuvimos fue que cuando en Hertz nos ofrecieron seguros adicionales, al darnos el precio no especificaron que era por día y nosotros pensamos que era el precio para el total de la reserva. Por lo que, una vez firmado el contrato y darnos cuenta del asunto, tuvimos que volver a la sucursal de Hertz a cancelarlo porque era un precio muy alto. Además, todos los teléfonos de atención al cliente que tienen terminan derivándote a la web y no puedes hablar con nadie...

Todo perfecto. Sencillo, rápido y muy buen precio.

Todo muy bien, solo las llantas del vehículo estaban un poco gastadas

Terrible costumer service from staff. Car was with empty tank gas,

The car was not the one we choose, so the insurance was more expensive. The car was delivered 1h after the rental agreement. The interior of the car was very dirty.

I bought full insurance on Zuzuche. When I picked up the car at the store, the staff said that since I had full insurance, there was nothing to worry about. Then they quietly added a bunch of extra insurance charges to the bill. This practice is really frustrating! Additionally, I want to verify if the fees are truly this high: 16% for airport fee, 19% for tax, 6% for license fee, and 4.5% for transport fee, totaling 45.5% in fees?

The persons working in hertz was very unpleasant !!!

Did not get the car; reason given was no available cars. No prior notification. Poor service.

Someone reversed into me, and the dent/scrape across two doors only ended up costing £40 to repair (which I claimed back on Amex ins.) but Hertz took 2 months to provide the damage invoice, so if I hadn't been able to stop back at the airport office again a couple of weeks after returning the car, it might have been too late to claim.

All good, and with the bonus points I (easily) built up, the entire 2 day rental cost £1.30.. unreal!

Hertz Invoice me at drop off 791.63 US$ (16379 MXD) instead of 687.67 US$ as agreed with tour services. I paid 103.87 US$ more as agrred at the reservation.

Hertz Invoice me at drop off 791.63 US$ (16379 MXD) instead of 687.67 US$ as agreed with tour services. I paid 103.87 US$ more as agrred at the reservation.

Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz

Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz. The price drop check worked as I was hoping and I got a refund of a small amount. It was a good discovery.

We were pressured into additional insurance even after showing we had comp and collision, as well as insurance through my credit card company. They would not let us have a vehicle without singing on for more liability insurance. A complete shakedown. Very unsatisfied.