There is no service counter at Christchurch Airport. Due to our flight being delayed, we couldn't pick up the car on time. The car was handed over to another rental company but wasn't transferred in time. This resulted in us having to go back to the airport the next morning to pick up the car. The staff had a very indifferent attitude, as if it wasn't their responsibility.
Like: It was my first time in Christchurch and loved it but it was sad to drive through the city and there was hardly anyone around. The city is still recovering from the devastation of the earthquake and i got teary when i saw the church still in rubble Dislike: Loved everything about my trip
When I arrived at the airport, no one answered the phone at ACE, but thankfully I saw an ACE shuttle and took it directly to their site. Otherwise, it would have been a bit of a hassle.
The store staff had a very bad attitude. As soon as they saw I was a Chinese person with limited English, they were extremely impatient. I hadn't even finished speaking and they already started talking over me. Terrible service.
“Easy booking with the most convenient picking up and returning.”
About ACE Rental Cars:10.0/10
The car model in picture of our booking was different from the actual ie., the picture shew the new model if Kia Carnival which is CRDI engine but the actual picked up car is not that model and not deseil engine. Anyway the car conditions is perfect for our trip.
The fuel charge was unjustified. I was told that I didn't need to return the car with a full tank, but I was still charged for fuel after returning it.
On collecting the car the counter staff advised that booking directly with Ace was easier than booking with Easyrent. The full insurance would be straight forward and the details simpler.
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Kama Boswell
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