From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8988463004
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8988463004
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Find Your Cheap ACE Rental Cars Car Rentals in Melbourne

CAR RENTAL REVIEWS ON ACE RENTAL CARS IN MELBOURNE

Average rating on ACE Rental Cars in Melbourne: 8.4 /10

Eileen Eveline

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Reviewed: Wed, Nov 7, 2018
About ACE Rental Cars: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Anna Jim

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Reviewed: Wed, Aug 23, 2017
About ACE Rental Cars: 2.0 /10
1. As of today, August 23, 2017, it has been 30 days since I returned from Australia and I still haven't received my deposit back! 2. I was charged 50 AUD for a late return until 8:00 PM. We arrived at the designated drop-off location at 6:40 PM, but no one was there until 8:10 PM. The office was closed and we tried calling the contact number for over an hour with no response. In the end, we had no choice but to ask Zuzuche to contact Hertz (found out online that the company is a subsidiary of Hertz) to change the return location to the airport Hertz office. We almost missed our flight!

K.Beh Chan

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Jun 26, 2018
“Excellent”
About ACE Rental Cars: 8.2 /10
Like: Lovely city and suburb.
Dislike: Attitude of some locals towards Asians.

T.fangqianen

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Reviewed: Tue, Feb 27, 2018
“Good”
About ACE Rental Cars: 8.6 /10
Like: The car is clean.

Doreen Barrie

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Reviewed: Tue, Aug 22, 2017
About ACE Rental Cars: 2.0 /10
Our flight was delayed, and we arrived in Melbourne at 5:10 PM. When I called the customer service center, they said there would be no service after 5 PM and I had to take a taxi to their office. When I arrived at their office, everyone had left, and I couldn't pick up the car! I spent $37 AUD from the airport to their office. In the end, I had to go back to the airport and rent another car from a different rental company. This company is terrible! They have no sense of customer service!

Lauren Margaret

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Reviewed: Tue, Apr 24, 2018
About ACE Rental Cars: 2.0 /10
Waited a long time with no one available to handle the return process. During the return, no one confirmed the return details; I was only brusquely told it was done, and they ignored me afterwards. After returning the car, I waited nearly 20 minutes without any shuttle to the airport. This made me rush through everything at the airport. Very poor service. Worst part: after returning the car without confirmation, I was charged multiple fees, not knowing what they were for. Very poor service.

B.Abukhater

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Sep 6, 2018
“HIGHLY RECOMMENDED GREAT SERVICE”
About ACE Rental Cars: 9.8 /10
Like: Car was up to expectations and the lady served me was very friendly and helpful, knew what she was doing as well. I wish i could remember her name to mention it in the feedback
Dislike: Nothing

R.Edwards

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jul 12, 2018
“Friendly, honest staff”
About ACE Rental Cars: 9.8 /10
Like: Great staff, very helpful and friendly.

Abbas

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Aug 16, 2018
“Excellent”
About ACE Rental Cars: 9.2 /10
Dislike: Car had quite a few minor dents/chips and rear reflector light was broken.

Kelly Yale

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Economy | Seat Ibiza 2 Doors or similar
Reviewed: Sun, Oct 21, 2018
About ACE Rental Cars: 8.0 /10
Satisfied
About QEEQ: 10.0 /10

G.Darmayani

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Sun, May 6, 2018
“Valuable for money”
About ACE Rental Cars: 8.4 /10
Like: Efficient service & Valuable for money
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Booth Whittier

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Reviewed: Sat, Feb 24, 2018
About ACE Rental Cars: 6.0 /10
The customer service phone line is practically unreachable. For renters, being unable to contact customer service while away from home can cause serious issues. This is absolutely unacceptable.

Beverly Meredith

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Reviewed: Sat, Feb 11, 2017
About ACE Rental Cars: 8.0 /10
Pretty good

Leona Sherwood

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Reviewed: Sat, Aug 4, 2018
About ACE Rental Cars: 2.0 /10
Arrived at Melbourne airport at 5 PM, but the company was already closed. No one answered the company's phone or mobile phone. Booked for five days, but the entire order was canceled with no refund or explanation because the flight was delayed and I picked up the car late.

Ron Saul

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Reviewed: Mon, Sep 19, 2016
About ACE Rental Cars: 6.0 /10
It is a bit far from the airport. They use another company's shuttle bus to pick up and drop off customers. The shuttle is a brown minibus with a logo resembling a small squirrel. The car models they lend are relatively old, and most of the cars on the road in Australia are Japanese brands. The service terms are explained fairly clearly.
About QEEQ: 8.0 /10

Antonio Lancelot

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Reviewed: Mon, Sep 10, 2018
About ACE Rental Cars: 8.0 /10
Everything went smoothly. Adding an extra driver costs 15 AUD. They usually recommend insurance and toll road tokens. If you use navigation to avoid toll roads, you won't need to spend extra on that. My biggest tip is to book the standard order on QEEQ without customization to save money.

Norman Rockefeller

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Reviewed: Mon, Feb 20, 2017
About ACE Rental Cars: 6.0 /10
I was not satisfied with the return experience. Before returning the car, I filled up the tank at the petrol station. Since I drove only a short distance to the store, it should not have consumed much fuel, and the fuel gauge should still be full. However, the car I used that day might have had a faulty fuel gauge, showing a one-third fuel usage for just a few kilometers of driving. The store charged me an additional 50 AUD plus the actual fuel used, totaling 54 AUD (i.e., 50 AUD service fee and 4 AUD for fuel). I find this unreasonable. As a frequent customer (you can check my rental history), I always refuel at the same station before returning the car. This time was no different, and I proactively informed the inspector about the fuel gauge issue. Despite this, the inspector noticed that the gauge showed one-third fuel used and still insisted that I pay the 50 AUD service fee and the fuel cost. I wonder why they didn't check the fuel gauge issue first after I reported it and then proceed according to the contract terms for an empty gauge.

Harold Kellogg

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Reviewed: Mon, Feb 17, 2014
About ACE Rental Cars: 6.0 /10
The location is a bit far from the airport, making car pickup inconvenient. Refueling during return is also troublesome; if the tank is not full, they charge double. The vehicles are relatively old and need alignment. However, the overall service is good.
About QEEQ: 10.0 /10

Wade Young

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Reviewed: Mon, Feb 13, 2017
About ACE Rental Cars: 2.0 /10
I found the car pickup location near the airport and the return location in the city through the Zuzuche website and spent nearly an hour researching before confirming the company and car model. However, when I returned the car, they said there was no downtown location. In the end, I had to ask a friend to drive to the airport to return the car for me, and he had to take a taxi back himself. All this stress almost ruined my next day's schedule. The Zuzuche app also showed that the pickup was at the airport and the return was in the city, but both addresses were actually at the airport. I am absolutely certain that I chose the downtown QV area store! I needed to be in that area because I had a trip planned on the Great Ocean Road the next day. Don't shift the blame to the customer! This is unacceptable!

George Anthony

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Reviewed: Fri, Feb 7, 2014
About ACE Rental Cars: 10.0 /10
Pretty good. I returned the car a bit late, and the ACE office was closed. I had to park the car in the garage and have a friend return the keys the next day. So far, no extra charges.
About QEEQ: 10.0 /10

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