CAR RENTAL REVIEWS ON ACE RENTAL CARS IN AUCKLAND

I have booked cars before and this time was the only that I didn't like much. The car wasn't economy as said before, also it was an old car, which made me be worried with some noises during the trip. Also the price on the app was totally different.

more promotion on luxury car please

keep up and more discount please

No information transferred from Easyrentcars to ACE

No information transferred from Easyrentcars to ACE - why have double entry of all my information.

Awesome people

The car had milk or something previously spilled in it. The car really stank and was very unpleasant. I wouldn't give that to a paying customer. Disappointed we paid for the rental and got given a car that clearly had a bad smell. Disappointing considering the rest of the process was great.

The vehicle model did not match the reservation, and they forced us to take a car with engine problems. After returning home, the complaint took a long time to resolve. Very dissatisfied.

all good

とてもリーズナブルで、助かりました。空港まで無料で送迎してくれて、朝早く６時からなのでかなり助かりました。車借りればバスよりも安いです。

全く問題無い

Great team at ace, really helpful when I needed to extend the rental a few days.

Awesome service doing the pricedrop

Why was money deducted inexplicably during the rental period?

Car broke down and they had me up and away within the hour. Alongside the tow to my next destination, they gave me a replacement car the day after. Was great service, very happy.

Called ACE previous to the pick up and asked about adding an extra driver (wife) for the duration of the hire period, was told that this was free. Upon collection, was informed that the above was not the case and that a $2 per day fee was to be charged, not a major, however just need consistency between counter and calling staff information.

très non rapport qualité prix

Très bien

The car was old. They charged me anonther insurance or else i would put a deposit of $2000. Easy rent cars already charged me with insurance. So i ended up paying 2 insurance. Which is so unfair. Because ace did not accept the insurance of easy rent cars.

The car had a shirt as fuel lid and wasn't in perfect condition either, but it went well though.

The rental location is across the street from the airport and not clearly marked for pedestrians. The car seat we asked for was missing the shoulder straps so we had to ask for another. The vehicle was old and computer console was in Japanese. Van met its needs though and ran well. Was clean and easy return and courteous staff.

Counter staff is nice and Car is the same as pictures

The GPS within the car was pricey, so unfortunately we had to buy a sim card which was wasting our time, as we hadn't been informed of the GPS charges. The staff were friendly about it, but they rushed the service a little it seems.

Car was damaged and in poor condition inside and out. When we mentioned this the counter staff didn't seem to care. We weren't shown around the car or given instruction. It had alot of miles on the clock and we were concerned it would get us to our destination. The age and condition of the car it should not be on the road for hire. For the amount of money we paid for hire we did not expect to get something as old and damaged. We are going to put in a complaint to both ACE and AXA insurance. We are still awaiting the return of the $750 holding fee from ACE.

Charged us for picking up the car an hour earlier as we got moved to an earlier flight. Other than that a positive experience.