CAR RENTAL REVIEWS ON ACE RENTAL CARS IN AUCKLAND

The car had relatively high mileage, the one I rented had already reached 100,000 kilometers, but it was well-maintained with new tires. The key is it had great value for the price, especially the convenience of returning it at a different location. Both pickup and return were quite easy!

Great attitude

Like: Everyrhing
Dislike: Nothing

Like: Able to book and pick up car at last minute with competitive price
Dislike: No clear signage on where to wait for pick up service from airport

The staff was very friendly and professional.

This is the second time I've rented a car from ACE. The staff is consistently enthusiastic. The small office is well-prepared with maps, travel guides, and SIM cards.

Like: I used Hyundai, very nice condition car. Staffs are friendly. Easy to pick up and drop off. Reasonable price. Quite close to my house. Everything was perfect. Thank you

Like: I booked 3 cars for 12 people on Anzac day morning, at first. It was quite busy day. When I got ACE company, staff suggested 1 van and 1 car with reasonable price. Much better for me. Thank you so much.

Like: Easy booking, picking up and dropping off. Quite close to the Britomart.

Ace Rentals were helpful

Service excellent. Pleasant to deal with. Met our needs.

I haven’t got deposit fee $750. I was wondering when you will return this cost.

Like: very efficient
Dislike: very satisfied.

Like: The staff who handled our pick up and drop off is very friendly and efficient! We got a bigger van than requested. Extremely grateful for that as we had extra 2 bags which may not fit in a smaller van. When we reached the branch, the vehicle was ready for us. Very efficient service!
Dislike: I am satisfied with the sterling service so no other comment

Excellent car, only very slight quibble on a remote with flat battery. High mileage but drove very well.

The car condition and service are both good. The only thing I’m not sure about is the charging process, so for now, I'll give it 5 stars. My biggest fear is encountering the same issue I had when renting a car in X state. They charged my credit card randomly, taking 1200 yuan for supposedly handling violations. I went personally to address the issue and they went silent, eventually charging me 500 yuan to settle it. I hope it won't be that shady abroad.

Never used before but would definitely use again

The staff at pickup weren't very helpful and kept us waiting a long time for a car that looked like it had been through the wars. The passenger seat was extremely uncomfortable and the car was not new. It also smelt like the previous occupant smoked. The drop off location was not easy to find. Would not use this company again.

It's a 10-minute drive from the airport. Fortunately, it was during business hours for pick-up and drop-off, so the shuttle service was quite good.

1. The car was not parked at the airport as agreed in the booking, and the keys were not left at the information desk. Instead, an ACE employee asked us to pay NZD 60 for her to take us to the rental office. We had to wait over an hour in the evening for this. 2. The booking had a remaining balance of NZD 86 to be paid. The confirmation stated that NZD 38 was unnecessary to pay, meant to cover the parking fee when picking the car up at the airport (capped at NZD 38). It seemed clear from the confirmation that NZD 38 + NZD 38 + NZD 10 = NZD 86 would solve the out-of-hours car pick-up/drop-off issue. However, this was not the case! We were required to return the car to the rental office and handle our own transportation outside business hours, dropping the keys in a mailbox. The so-called premium location fee of NZD 10 and the additional NZD 38 really made no sense! 3. The car did not have the required road tax sticker. ACE provided an address and asked us to collect it from the post office ourselves, warning that we would face a fine if caught by the police without it. Our schedule was tight, and we could only go to the post office on the second or third day. While ACE said no payment was needed for the sticker, the post office required payment. We were unsure if they were referring to the same thing and decided to risk it without the sticker. Fortunately, we didn't encounter any police. Overall, a very bad experience!!