CAR RENTAL REVIEWS ON ACE RENTAL CARS IN ADELAIDE

I booked the pick-up time is at 8am, I am on-time to the pick up location. The counter staff is friendly. I required GPS online already, when I tried to use it, the GPS can't be attached on glass, I asked for changed the "attach part" , the staff was serving another customer, the manager in the room just watch and smile , did not go out to help me. after the counter staff change the "attach part" for me, then I found the GPS "locked", I asked to change again, the staff was busy. When I can use the normal GPS, more than 30 minutes wasted. I could not arrived at the Great Ocean Road before sunset and I missed the beautiful view. Suggestion: 1. before customer borrow GPS, you should check all GPS 2. manager should help busy staff and not only watching.

easy and simple

Keep up the good work!

Good platform easy to use!

The customer service was all automated voice messages, making it impossible to reach a real person. We filled the tank and drove only ten kilometers, yet they claimed the tank wasn't full upon return, seems like a scam. Renting from Adelaide to Melbourne, there were toll points along the way that we weren't informed about, and later they charged high service fees on top of the tolls. It's all a rip-off. They are blacklisted, and I will never rent from them again!

The car that I rented had a license plate from different state. I would had prefer Adelaide one. The car back bumper had damage on it, too many scratches on the vehicle. I had to take pictures in case they would say that I did it. I don’t want such headache. However thank God that they didn’t say anything when I return the car. It’s just makes a person worried to take a car with too many things going on on it. Hadn’t I taken pictures who knows what would had happened. Next time I’ll make sure I don’t gets a car with a different license plate.

The precise were reasonable.

Good customer service, good choice of cars

Easy to use website

Good customer service, good choice of cars

Easy to use website

Good customer service, good choice of cars

Good website

Friendly counter staff, very good pickuo service and easy access to the yard for collection/dropoff. Overall great experiance.

Great platform and easy to use. Got a great deal and then price guarrantee kicked in and made ut even better! Could not be happier. Actually I could because I got upgraded from a small economy to a family sedan. Nice sweet ride for cruising the coast roads. Will be using again and higjly recommend.

We had a little I30 which suited us just perfectly, the petrol mileage was incredibly and the large it in GPS was a god sent. We would have gotten lost many times without it.

Nothing special very good service from airport . Small problem finding drop zone on Sydney

Nothing

Happy with the experience. Will recommend and come back again

Overall experience was excellent

The counter's staff was very helpful

Price drop and insurance basic protector worked their magic

We booked just a small car, but then we didn’t expect that they gonna give us a big car(suv) the staff are really nice tho!

The store is a bit far from the airport but close to the city. Very satisfied with the upgraded new car.

Perfect for myself and girlfriend.New,clean and very economical on gas.Nice to drive.Helped us out heaps

No problems at all.

Really friendly staff and helpful

They lied about pick up location, no one was answering the phone and their office was closed and gated. Was not able to pick up the car I paid for and could not speak to a person that worked there as no one was picking up the phone. I will never use this company again. Very disappointing need and let down.

Switch bottom doesn’t work all the time , might need Change battery before hand over to the customer . When we get the car , it was quite dirty (inside) with many ash....

The phone number provided to call them was incorrect. It went straight to voicemail. We were waiting at the airport with no working contact number. Also, the staff did not do a walk around with me. He said the damage had been photographed so there is no need to worry about it. When I returned the car, the staff member told me there is damage on the door, I told her it was already there. I felt that I had to prove that I didnt damage the car all because the staff member was too lazy to walk around the car with me when we picked it up

Like: Car great service the same will rent my next car the same way