The Car Rental Company (Click Rent) is a fraud. They gave me a car which was driven for 89,000+ kilometers, and therefore wasn't in a good condition.
After the rental expired and the car was returned in the same condition - they confirmed it, and signed "OK" on my sheet. 4 days later, they sent me an invoice charging me Euros 1600 for "BROKEN CLUTCH". This was without any explanation or any prior notice, or dispute resolution.
I would strongly recommend against hiring from Click Rent!
The vehicle we received they did not identify all the damages on the car before giving us the keys, there were 2 huge dents in the bumper, so when returning it they were looking at trying to charge me for it.
Just ensure you go over the car with a fine tooth cone (use your phone light) and take pictures of everything.
About QEEQ:8.0/10
Car priced dropped after booking so got it even cheaper than what we initially paid.
“Bien mais attention voiture à récupérer à 15 min en navette”
About CLICK RENT:8.7/10
Les +:
Personnel très serviable, un grand merci à la personne sénégalaise qui nous a reçu, très aimable et à compenser largement les points négatifs plus bas
Voiture propre
Prix très compétitif
Retour de la voiture très simple
Les -:
La voiture n'est pas récupérée au parking de l'aéroport mais à 15min en navette.
Il faut attendre cette navette et le lieu n'est pas très clair, il faut simposer sinon il faut attendre pas mal de temps avant de monter
Temps d'attente conséquent pour récupérer la voiture, peut être dû au fait que c'était en début d'après-midi
The car was what we expected, we did not pay for any extras apart from an additional driver and there was no problem with this. We did check the car thoroughly and asked more scratches to be added to the list, but there was no problem with this. The drop off process did not take long. Very easy and smooth process and good value for money.
une catastrophe je loue tres souvent des voitures de location je n ai jamais vu une agression pareille pour prendre leurs assurances suplementaires
résultat lors du retour de la voiture le réceptionniste voyant que nous n avions pas pris d assurance chez eux a chercher comment récupérer de l argent
malgré toutes les photos que nous avions prises l
le réceptionniste tres malin a trouvé un frottement sur la gente cote conducteur ! qu il nous facture aujourd hui 240 euros !! ce sont juste des voleurs .
“Al uso en España/Europa. Un poco rancio si se compara con otros mercados de alquiler (USA)”
About CLICK RENT:7.0/10
Teniendo en cuenta que llevas un seguro con AXA, creo que una retención en tarjeta de 1500€ resulta excesiva y desproporcionada en relación con el consumidor. La explicación que dan al respecto en ventanilla sobre su propio producto no es clara y parece que pretendiera sembrar dudas sobre la conveniencia de lo que ya has contratado en QEEQ
Never had any problems....the best thing about click rent is they are open and upfront, plus you walk round the car at the end of the rental so you know you're getting a full refund before your flight home
“Click Rent, easy no fuss rental with the exact car I booked.”
About CLICK RENT:10.0/10
This was my first experience with Click Rent, very easy and staff were efficient, I booked an SUV I was offered a choice of 2 cars, Nissan Qashqai or Renault Captur and I opted for the Nissan, already saw it in the car park and looked very nice in black with alloy wheels sport model.
“Absolutely awful.
Over 70 mins wait, very rude staff. Chaos company. Never use again.”
About CLICK RENT:2.0/10
Never use again.
No signs where to collect car at airport.
Pay €40 for a quicker collection...and the same for drop off, awful system. So much up selling insurance etc. Just wanted to collect car and go no add ons.
Waited over 70 mins and spoke with very unprofessional and rude supervisor. Unbelievable attitude and rudeness. Never ever use again, the whole experience upset us all and nearly ruined our holiday.
Worst rental car that I tried im my life. They gave me a different car that I have booked, completely dirty. They tried to sell me more insurance covers. In the first day the AC broke. I return to the office and they changed my car for another manual car. But i have booked a automatic car.
They were nice but a little pushy about getting additional insurance coverage for "scratches" (even though I had bought complete coverage through AXA/ Easy Rent) but then our car (despite being in good overall condition) had scratches all over it. Made us a little paranoid and also made us wonder what they were doing with the $300 per scratch they claimed to collect if they weren't actually fixing the scratches?
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