CAR RENTAL REVIEWS ON EASIRENT IN ORLANDO

We were unhappy by the long wait in the very small and crowded office. But most upsetting was the pressure put on us to purchase the highway toll package which amounted to $112 Canadian for one week. We were told that if we didn't buy the package we could incur approx $100 US in fines. We were also told that some of the toll booths don't take payment other than through a registered pass system. We would not be able to turn around and thus get dinged with a fine. We tried to explain that we were primarily commuting between our hotel and Disney World. We thought that EasyRent would have a better knowledge of the number of tolls. However, we took their advice and purchased the toll package just to be safe. As it turned out, we passed through no more than 2 tolls. So guess who made the extra money? So what we thought was a great car rental deal turned out to be an extra $112 CND. A learning experience for sure!

After my long wait, George was Helpful, " EXCEPT when it came to EPASS info...". He said they NO LONGER TAKE CASH - Wrong ! Most U'll need EXACT COINS & were 2 on I 417 who would give Change. I've came to ORLANDO for Years & generally only use 528 to leave & return to Airport so 4-6 TOLLS, yet he SOLD Me 14 days x $10 ea. + TAX. So with a LARGE CREDIT BALANCE on the EPASS, do U REFUND or I must take my TIME to get it from Them? Thanks, JOHN ZINTER

The car was in a terrible condition, car body panels hanging off, scratch’s, dents. The customer service was terrible. We were told we had to take out additional insurance and if we didnt take it they would cancel the booking. We were held over a barrel and blackmailed in to it. We will never ever book from a smaller company ever again.

The line in the office was insane. The whole booking and return process of the site is completely disorganised and has no in-out flow like normal rentals. They just pick random cars off the grass and yard outside. Cars were scruffy. Be prepared to wait at least an hour to collect or return a vehicle.

Car was fairly newer. No issues with car itself. But the customer service at the location was horrid. We weren't the only ones who had issues. One family left and rented elsewhere. Horrible customer service, will never use this company again

6 am open was too late for shuttle transfer to airport

Car was ok, process was miserably slow and awful, ruined our evening. If I had needed to be somewhere that night besides the grocery store to get supplies, I would have demanded a refund and screamed until I got one.

We gave up after waiting an hour for a shuttle bus and because after several attempts to reach you, no one answered your phone. We never got the car! This terrible service is totally unacceptable.

The hire company did not release the car to me as they would not accept my credit card, also they tried to withdraw 1800 dollars from my credit card before agreeing to release the car even though my contract said it would be less than 300 dollars. Ended up being left stranded miles from my destination and had to pay a $90 uber to get there and having to book another car later on which cost me another 200 dollars. The staff at Easirent Orlando are the worst kind of people I have ever met and should not in such a customer service focused role. Couldnt care less about anyone, everyone in the queue in front of me were having similar issues regarding insurance and the hard sale on EZ passes at an exorbitant $10 a day, even lying that the tolls no longer accepted cash. Never again will I book a car from Easirent in Orlando and will be contacting EasyRentCars in due course to seek a full refund.

Poor car. Tyres just about legal

Joe in the office was really great, friendly and helpful. Watch out for add on to cost of car. Frustrating to find out you have pay for so many add ons

Had to call 2 times and wait for ~1 hour for pickup. Drop off back to the airport was another 3 min wait. Not acceptable.

Had tire that was leaking air and had to immediately turn around and fill up after picking up car, plus had to fill up every day. Key fob was not working correctly and was in fear of key not working and thus being stranded entire trip. Car was dirty, inside and out and had dents and scratches all over it.

One of the worst rental experience for me. First the easirent phone line was always busy so I could not ask for a pickup at the airport . After waiting for 1:30 I finally see the shuttle bring some customers so I hop on it . Then the waiting at the counter was over 30 min . When I am at the counter they tell me I need to pay for the transponder which was not indicated in the rental agreement sonit doubles my car location price . Very very bad experience

We waited for almost 40 minutes for the van to pick us up . When it arrived people were getting off and were extremely upset, saying they were at the pickup location for 2 hours and still didn't get a car. The van driver called the office and my wife talked to the lady there questioning the line there and the lack of cars available and the lady said that they had issues there and would credit our rental charge. That didn't help us with a rental car @ 10:00 P.M. We found another car for over double the cost and finally went on our way. That was the worst car rental experience we've ever had. NEVER AGAIN!

Worst customer service that I have ever experienced in my life.

The staff refused to give me the car unless introduced a bank document or paid an extra $249 . When I refused and asked for the manager she told me in would need to hold $1800 on my credit card to take the car. In had no choice. They also left me at the airport for 45 minutes in 99 F heat with a 4 year old. The car stunk of cigarette smoke.

Very disappointed, infact a, ripoff, the car hire from the 1st to the 7th cost us £500.00, which was not expected at all. Basically once your stuck there what else do you do but pay!! The car itself stank of cigarettes. We were given a GPS satnav, useless, even the staff didn't know how to programme it after spending 20 mins trying to set our destination! Basically just a company ripping people off when they know they have you by the short and curlies!!! Would never book online again.

Registration attendant was rude and very pushy. Used fear tactics to intimidate clients to purchase excessive insurance. Did not give us clear directions as to where the car was on the lot. He seemed disgruntled due to the fact that we did not use his upgrades. Not good business. I am a seasoned business traveler and will not use your rental agency again. When we received the car the interior windows were dirty and parking tickets from your last client were still in the window.

The attendant was more interested in chatting than renting a car. There were two couples renting when we came in, waited over 40 minutes to get waited on. If I had not prepaid I would have left but did not want to fight over refund. Finally got waited on to find they made me get my insurance company to verify policy or they would not allow waiving of insurance. Tried to give me a compact car instead of full-size. Car had broken mirror and scratches on almost every surface. Told had to bring back full tank even though car was at 3/4 tank. Attendant did change that to bring back at 3/4 tank. Air conditioner (I think) made a gurgling noise off and on for all five days, limited cooling effect. Only good thing was it really made me happy to get home and drive my own car. Drop off experience was good.