APOLLO CAR RENTAL REVIEWS

We arrived at the airport late at night and noticed that the car had several dents and scratches, which were hard to see in the dark. Most of these were discovered the next day. The tank wasn't full upon pick-up, and the attendant assured us it would be noted. However, when returning the car, this caused issues since it wasn't recorded in the system. We had to explain for a long time. Luckily, we had full insurance and didn't inspect the car's condition thoroughly. APOLLO cars are picked up at the HERTZ counter, and the service was not very friendly, especially during the return process.

It was clearly a Hertz car, but I was directed to Apollo and ended up spending 30 AUD on taxis. Called three times and no one answered.

It was a completely deceitful experience. I placed the order using my phone, and the pickup receipt showed that the car was supposed to be at the airport entrance. However, when I arrived, there was no store. I decided to wait for the shuttle bus, but when I asked everyone around, nobody knew anything. Additionally, the phone number on the receipt did not help; the person on the other end had no idea. In the end, I contacted the rental company, and they told me that Apollo's services are handled by Hertz. I was shocked because no one informed me about this earlier, nor did it show on my mobile app. This took a whole hour and a half, which could have been completely avoided.

This car rental company seems inflexible and rigid. They forced us not to use the translated documents from the rental platform, so we couldn't complete the rental.

Very good; the staff is professional. However, they overly emphasize the insurance issue, making it feel unsafe not to buy it.

Both pickup and dropoff were at the giant Hertz company, amazing! I rented a Corolla but was given a high-end Mazda 3 with less than 40,000 kilometers and cruise control. It made the journey much easier. This car rental experience was awesome.

Apollo actually provides cars through Hertz. We booked two car seats but none were available, making it impossible to hit the road. The company stated that their terms specify that provisioning depends on availability, but they didn't notify us beforehand that there would be no car seats available that day. Moreover, there were no remedial measures offered. We ended up wasting two hours at the pickup point for car seats. Although the car was in good condition, a good car without two car seats isn't suitable for our team with a three-year-old and a six-year-old. Eventually, a helpful employee from another rental company suggested we find a car seat hiring company at the airport, and that's how we resolved the issue. The bigger the company, the less they care!

Picked up the car at the airport, the booking showed Apollo company, but there was no such company at the airport. Searched for a long time and couldn't find it. Later discovered through online research that this company is the same as another company, so we managed to locate it.

The actual rental company is Hertz.

The car's transmission had serious issues

Great service attitude, simple procedures.

To be honest, this was a disappointing car rental experience. 1) The order stated it was from Apollo Rent a Car, but there was no Apollo counter at the airport. When I called the number on the order, Hertz answered. 2) When picking up the car, Hertz said they couldn't see any insurance payment in their system, even though we had paid for it when booking from our home country. Hertz insisted we buy insurance on the spot or they wouldn't release the car. Therefore, the total cost for four days was RMB1870 plus an additional AUD184 for insurance on-site. 3) The free GPS they sent us was almost useless in Australia, constantly crashing and failing to navigate. We had to resort to using our phone's roaming for directions. I have lodged a complaint and the issue is still being processed with no satisfactory response yet.

Great service, very efficient.

Friendly

When we arrived at the Hertz store, we started the inspection according to the agreement's terms and found that the two rear seat belts were broken. We were afraid of violating Australian laws, so we didn't dare to drive the car. We requested a replacement, but they gave us a two-door Suzuki Swift, which could not fit our luggage. We asked if there were any other options, but they said no, unless we waited for dispatch, with an uncertain wait time. The whole process of inspecting the car, discussing replacement options, and waiting had already taken three hours. Upgrading the car became inevitable. They pointed to another car, a Toyota Crown (with only 10,000 kilometers), and we were ready to sign the contract, but then they said due to their mistake, they couldn't rent that car to us. They then pointed to another Crown, not in as good condition (with over 60,000 kilometers). We felt very uncomfortable. We asked about the Kia we'd originally rented, but initially, they adamantly refused. After an hour of back and forth, they finally gave us the Kia, and we paid an additional upgrade fee of over $1,300.