26 Car Rental Brands at Lisbon Airport (LIS)

Reviewed: November 14, 2024

Foi tudo positivo. Até agora.

Reviewed: July 22, 2024

After waiting in a queue at the counter, they announce additional fees ("premium location' fee, minimum license requirement, e-toll device hire). On top of that, they are trying to push very hard for their overpriced insurance. The vehicle I booked (an Audi Q2) changed to a Wolksvagen Touran (not the same category), and when I asked for time to think, I finally ended up with a Renault Captur. On the positive side, I must say that the deposit charge was returned to me the next day after I dropped it off.

Reviewed: April 28, 2024

In my order appears Alfa Romeo Stelvio (or similar) and this means SUV type car. The claim of goldcar was they don’t recognize this order like SUV and in their company it counts like F group so we received Fiat Tipo SW with no option to change so this is not SUV and of course not similar to Alfa Romeo Stelvio class.

Reviewed: December 15, 2022

Did not explained how to pay tolls in Portugal.

Reviewed: August 18, 2022

The car and service were excellent. The wait time at the airport was longer than I would like but drop off incredibly smooth. Highly recommended overall.

Reviewed: October 28, 2024

The car was in great condition and met all of our expectations

Reviewed: July 19, 2024

Apart from having to wait in line for a bit when picking up the car, everything else was very convenient.

Reviewed: June 26, 2024

Pretty good all round

Reviewed: June 3, 2024

Excellent

Reviewed: January 4, 2024

Excellent service

Reviewed: September 18, 2024

It was ok… less

Reviewed: September 15, 2024

The pick-up/drop-off point is outside of the airport, but there's a regular shuttle. Shuttle may be overcrowded, so be in advance for the drop-off.

Reviewed: June 12, 2024

We were required to buy full insurance, otherwise we couldn't pick up the car. We had already informed them that we had bought insurance through the rental platform, but the staff insisted that we couldn't get the car without purchasing their insurance. We immediately called the rental platform's customer service to explain the situation. The customer service requested to speak with the rental company staff, but the staff refused to take the call, stating that the contract was between the rental company and us, unrelated to any third party. We could cancel the order if we wished. Fortunately, the rental platform's customer service was able to cancel our original super full insurance purchase and the refund was processed on the next business day. It was Sunday the day we picked up the car. The rental company had many counters, but only 2 employees were working. When we arrived, there were 4 or 5 groups of customers waiting. From arrival to departure, it took about 1 hour and 30 minutes.

Reviewed: December 19, 2023

the car had a technical problem of missing oil!!!! that couldn't happened if they checked the car properly before giving it to the customer As a fact, the car stopped the engine in the middle of the highway and I wasted my time to bring the car to their station for changing the car

Reviewed: July 22, 2023

Don't buy full insurance, it's a scam. Even if you purchase it, the local rental company won't recognize it and you'll need a deposit of over 4,000 euros. Who has such a high credit limit? Coincidentally, my credit limit is quite high, but I couldn't use that card. Essentially, they force you to buy full insurance from the local office. In the end, I had to buy it again, which was a huge rip-off.

Reviewed: August 19, 2022

Car met expectations. Pick up process was bad, instructions for van were horrific and I could've gone directly to the garage if I had the address since I was in lisbon already. Pick up terms designed to scare customer into purchasing insurance also got under my skin, literally said any small scratch would be at least 430 euros which is absurd. Drop off process was normal.

Reviewed: August 25, 2024

Counter staff tried to upsell to more expensive car, tried to sell insurance package although I had full insurance already

Reviewed: February 26, 2024

Satisfied, the company is legitimate.

Reviewed: February 18, 2024

Even though I bought full insurance through QEEQ, the counter still tries to upsell.

Reviewed: April 24, 2019

Great customer service. I'd rent from them again.

Reviewed: March 26, 2019

I rented a Mercedes A class. They gave me a KIA which according to Keddy/Europcar is similar. Probably first country in the world where a KIA is similar to a Mercedes. I paid for a Mercedes and didn't get it. They also said that your insurance would give me problems if I would have an accident so I needed to buy their insurance. Had to wait almost 2 hours before I was helped. Very bad!!

Reviewed: July 29, 2024

Very satisfied. There was no pressure to buy insurance or hidden charges. The staff were easy to communicate with and had a good attitude. Do not rent an electric car, charging is very troublesome.

Reviewed: July 29, 2024

Very satisfied, no pushy insurance sales, and no hidden fees. The staff are easy to communicate with and very friendly. Don't rent electric cars; charging them is troublesome.

Reviewed: June 7, 2024

Average

Reviewed: May 8, 2024

Got a Volkswagen of the same class, 30,000 kilometers, car condition was good, could connect to CarPlay, trunk just fit two 28-inch suitcases.

Reviewed: December 24, 2020

Waiting time to get the car was excessive! All Avis preferred clients went ahead All booths were blocked by them “Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.

Reviewed: July 24, 2024

Very satisfied.

Reviewed: May 23, 2024

Na devolução do carro foi feito uma vistoria minuciosa e apontado um dano na roda do carro... um risco... Informei que na retirada o carro foi apenas entregue e não tem como garantir que o dano já estava, pois o funcionário só mandou vistoriar sem mostrar os danos do carro na tela do Tablet ou apontando visualmente, até achei que o carro estava ok. Qdo retirei o carro não fizeram uma vistoria comigo apenas pediram meu visto e entregaram as chaves. Se eu soubesse que tinha que olhar até um risco na roda do pneu com certeza eu faria Estão me cobrando 250 euros Já ligou um funcionário da qeeq no meu celular em inglês e falou com o atendente aqui da loja pedindo a versão deles. A qeeq ficou de enviar um e-mail já que não entendo mtooo inglês e até o momento nada. Estou me retirando da loja sem assinar o contrato de devolução por desacordo no processo de retirada. Fui informada verbalmente será descontado do caução o valor de 250 euros. No aguardo

Reviewed: April 9, 2024

Not bad, quite efficient.

Reviewed: August 22, 2023

I found the staff very efficient and capable the whole process was very painless would recommend using them again we had a very good experience.

Reviewed: June 13, 2023

Most unpleasant experience with the staff. The driver of the shuttle misdirected us to the wrong place to return the car, then when we asked him to drop us in T2 instead of T1 (a couple of minutes away), he just said "rules are the rules". We inquired to what the rules are and he said "my rules" and threatened to drop us in the middle of the motorway.

Reviewed: July 15, 2024

The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.

Reviewed: July 12, 2024

The staff at the store helped us complete the rental process enthusiastically, but unfortunately, there was no ID3 available.

Reviewed: June 29, 2024

Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros.

Reviewed: June 29, 2024

Very satisfied

Reviewed: May 10, 2024

There were staff guiding us at Lisbon Airport, and we only waited for about 10 minutes.

Reviewed: July 14, 2024

Excellent

Reviewed: July 9, 2024

Shouqi Car Rental actually partners with a European rental company. The T1 terminal at Lisbon Airport has a whole building dedicated to various car rental companies, making it easy to find the pickup location. However, returning the car can be confusing. The rental office is just to the right after exiting customs at T1. Note that the vehicle inspection process in Portugal is very thorough. Once you inform the staff that you've purchased full insurance, they won't try to sell you additional coverage.

Reviewed: September 13, 2018

Acceptable

Reviewed: August 23, 2018

The Europcar branch in Portugal is good, with excellent customer service.

Reviewed: June 26, 2024

I knew fuel in Europe was expensive at 14 RMB per liter, so I booked a Toyota Corolla Hybrid, which I was familiar with and had rented before, giving a mileage of 5 liters per 100 km. When I arrived at the store, after confirming the contract and deducting the deposit, the staff told me they did not have the model I booked and offered me a large diesel car instead. I refused, and they said they did not have any Toyota cars at all. I asked why they had me sign the contract and deducted my payment if they didn’t have the car. They finally gave me a Hyundai SUV with a 2.0-liter engine, which I didn't want as a 1.6-liter is sufficient for my wife and me. The larger engine consumed more fuel, and parking spaces in Europe are small. If not for booking a hybrid, I wouldn’t have considered this company. I wanted to cancel the order but was told by the rental platform that the SUV was also a hybrid, and they had no other cars available. I argued that hybrids should be matched with hybrids and engine capacity should be similar. The staff handling my rental was more interested in getting off work at 6 PM and left us at the counter when it was time for their dinner break. Eventually, I confirmed with the store manager and the rental platform that the SUV was a hybrid, and I had no choice but to accept it. The deposit was 2600 EUR if no insurance was bought. Returning the car was quick, and the return process was managed by different staff at a separate counter. The process was reasonable. After issuing a return receipt, I asked when the 2600 EUR deposit would be refunded. They said immediately, but I guessed it would take about 30 days.

Reviewed: June 26, 2024

I chose the Toyota Corolla Hybrid because I knew fuel prices in Europe are high at 14 yuan per liter, and this car uses only 5 liters per 100 kilometers. I had rented this car before and was familiar with it. Upon reaching the store, after confirming the contract and paying the deposit, the staff informed me that they didn't have this model available. Instead, they offered me a large diesel car, which I refused. They told me that they don't have any Toyota cars at all. I asked why they made me sign the contract and charged me, only to give me a Hyundai Jeep with a 2.0-liter engine, which I didn't want. For me and my spouse, a 1.6-liter car is more than enough. Larger engines consume more fuel, and parking spaces in Europe are small. If it weren't for the hybrid, I wouldn't have considered this rental company. I wanted to cancel the order. After calling the rental company, they told me that the Jeep was also a hybrid and that they had no other cars available. I insisted that a comparable car should be hybrid-to-hybrid, same engine size. This company was terrible. The staff processing the rental left us at the counter and went to eat as soon as it hit 6 PM. Later, I had to confirm with the store manager and the rental company that the Jeep was indeed a hybrid, and I had no choice but to accept it. Not buying insurance required a 2600-euro deposit. Returning the car was quick; they had separate counters and staff for rental and return, which was quite efficient. After getting the return confirmation, I asked about the 2600-euro deposit. They said it would be refunded immediately, but I guess it will take 30 days.

Reviewed: August 28, 2023

I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.

Reviewed: August 23, 2023

It's been a long time since I returned the car, and I still haven't received an explanation from customer service about the 66 euros charge! Additionally, the large deposit has yet to be refunded, seriously impacting my subsequent expenditures. Poor service.

Reviewed: August 20, 2019

Very professional.

Reviewed: June 14, 2024

Very good

Reviewed: May 16, 2024

Very good

Reviewed: April 11, 2024

Quite indifferent

Reviewed: February 17, 2024

Quick process, the staff explained everything clearly, good service.

Reviewed: August 6, 2022

A bit slow

Reviewed: May 30, 2024

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

Reviewed: March 26, 2024

All good Thanks

Reviewed: March 7, 2024

Very satisfied.

Reviewed: January 7, 2024

very good service, car, price, location, friendliness!

Reviewed: August 30, 2023

Great experience

Reviewed: April 26, 2024

Good, very helpful.

Reviewed: June 30, 2022

The charges did not relate to the QEEQ quote and were not adequately explained. Additional driver cost of €77.52 was not made clear. No idea why €80 was pending payment. No idea why we have been charged £68.49 since we returned home. Assume the £20.78 we have also been charged was for motorway tolls?? The car provided was a Seat Ibiza with 65,000kms on the clock. It was showing warning lights due to a faulty headlight. It was not in good mechanical order and was very noisy and sluggish under acceleration particularly uphill. We were surprised that it kept going for 2 weeks and over 1,000kms!

Reviewed: April 9, 2024

They can speak English, pretty good.

Reviewed: January 8, 2024

Very satisfied

Reviewed: January 12, 2023

It's better to send the toll fee summary by email to the customer once OK Mobility charge it on credit card.

Reviewed: October 19, 2022

Had to wait over 2 hours for my car... Very poor service...

Reviewed: October 19, 2022

Had to wait an insanely long time for the car over 2 hours... Then was charged afterwards for minor damage that was not caused by me...

Reviewed: March 20, 2024

Very satisfied

Reviewed: March 13, 2024

No comment

Reviewed: November 13, 2023

Facturation de 60 euros pour le nettoyage intérieur de la voiture car il y avait un peu de sable, aucune information préalable comme quoi il fallait rendre la voiture propre. Facturation totalement abusive

Reviewed: July 29, 2022

Nous avons attendu presque 1heure à l’aéroport pour avoir la navette. Mais une fois sur place, tout a été plus rapide.

Reviewed: February 27, 2022

Only shame is they do not drop you to Terminal 2 so be mindful when travelling.

Reviewed: February 27, 2024

Satisfied

Reviewed: December 13, 2020

extremely friendly staff and easy picking up progress, drop off also super efficient.

Reviewed: January 21, 2020

I waited for a long time than I expected. The staffs were kind.

Reviewed: January 21, 2020

I had to pay more for my car. They didn’t prepare automatic so i have to pay 25 euros more. Attitude of staff was good but the car was not good.

Reviewed: February 23, 2024

Great, the service is warm and patient, and there's a self-service machine.

Reviewed: December 14, 2020

The automated booking kiosk was not 100% operational.

Reviewed: June 2, 2020

Please please please check the tire pressure. This is the third time that it shows low tire pressure. I spent another 30+ at the repair fácil getting them to figure out how to fix the tire pressure. Everything else was great!

Reviewed: February 12, 2020

The pickup and drop-off process was very quick! The staff was also very friendly! Highly recommended!

Reviewed: September 19, 2019

We had to wait 4 hours to pick up the vehicle. Very slow process. When i picked up the vehicle light on dash to add Blue. I brought this to attendant attention i was told i would to wait at least before they address it. It cost me 22.50 euros to fill up.

Reviewed: February 15, 2024

Very satisfied

Reviewed: June 7, 2023

The pick up was super quick and we got upgraded at pick up, the car was great, completely new and worked as expected

Reviewed: January 12, 2023

The service was perfect

Reviewed: December 27, 2022

Staff a bit slow excellent car

Reviewed: January 12, 2020

No, I got Ford Fiesta instead of Mini Unlike other companies, no one was waiting at the airport. They don't answer to WhatsApp messages. We had to call the office and wait 25 minutes.

Reviewed: October 25, 2019

Service was acceptable.

Reviewed: August 31, 2019

I was very happy with the quality of my rented vehicle and the service I received from Sadorent. They seemed very organized at the counter and got us on the road quickly.

Reviewed: August 30, 2019

Cas was very clean and new. The staffs were helpful and friendly. The price was super cheap compare with other company. We got Mini Cooper only 50€ for 4 days.

Reviewed: August 22, 2022

Car was fine. Easy to pick up and drop off

Reviewed: October 13, 2019

They proposed me a electronic toll syst for the car, i accepted and then the car was not equiped. I went to the counter aftwr the return of the vehicle ans they refused to refund me the money i payed for the system. Now i have to email the company to beg a refund because of their mistake... What a mess...

Reviewed: September 21, 2019

Cart pick-up takes too long. I schedule car for 2:00pm. When I show up at 1:00pm I was told that my car will be ready at 2:00pm. After waiting one hour, I wait another 40 min to pick up car. I think there are not enough people to manage all reservations on time.

Reviewed: September 18, 2019

Car was in clean and in a good operating state and performed well.

Reviewed: September 6, 2019

Not enough people for too many clients, it took too much time to get the car!

Reviewed: March 31, 2022

Very good

Reviewed: November 20, 2021

The staff were very friendly, there was no upselling, and the pick-up and drop-off process was extremely smooth.

Reviewed: October 16, 2019

Everything was perfect excepts the fact that we’d had to wait for the company’s representative for another 30 minutes at the airport before we had picked up.

Reviewed: July 29, 2019

I think they advertise in bad intentions only to try to upsell you to a car you already should receive. This is unfortunate and deceiving practice by this company, I will never book again unless it's with a big name rental brand.

Reviewed: June 13, 2019

Great service and exactly what we wanted.

Reviewed: March 31, 2020

New cars, good people

Reviewed: November 19, 2019

A professional company.

Reviewed: August 30, 2019

the wanted car was not available, the car given was not comfortable to drive (Citroen c3 ). limited mileage was not made clear at time of booking

Reviewed: February 17, 2020

very nice staff, even though english is not their first language, everything went smoothly (with google translate lol)

Reviewed: September 4, 2019

Amazing car amazing rental value

Reviewed: June 17, 2019

-Airport pickup scheduled for 1pm. They arrived at 1:45pm as they were "having lunch". -They were doing interviews at the desk. One girl, focusing on the application forms. -They did not have the car we reserved and attempted to give us a smaller car. -Had to pay €10 up front for car cleaning or pay more if not returned cleaned inside n out. -By the time we drove away, it was just past 4pm. Yup, 3hrs...

Reviewed: January 7, 2020

Need to answer the phones I arrived in the morning 0.8.30 no one there called phones 25 mins no answer then someone turned up no sorry nothing but the car return was very quick and hassle free

Reviewed: April 4, 2019

When I first took the car, I found that the charging port was broken. However, after reporting it to the rental company, they replaced the car for me. But the replacement car was a bit dirty and older.

Reviewed: July 20, 2018

Like: The rapidity of the service. And to have come back sound and safe. Also to gave an insurance from AXA that covers everything. And a very good price.
Dislike: I wanted a Renault clio and got a similar Peugeot 207, an old car which was evaluated lower with another cie. Thankfully, we had a good drive! It was difficult to find the place. With the sign bravacar, you should have easyrentcars signs It was unfortunately that we could get from Bravacar the eToll with highways . Thank you

Reviewed: November 27, 2019

At the end, there was additional fee included in the receipt.

Reviewed: October 7, 2019

I gave only 2 stars to the condition of the vehicle because the front tires were not in good condition, showing places with damaged rubber. Otherwise there were some scratches, but they were duly noted in the survey and there were no problems at the return.

Reviewed: September 18, 2019

We couldn’t find the representative, but she came after few calls and asking for her. At the check-in we purchased the toll (he said we need to pay around 15eur) so we can use highways. During check-out they asked me for another 20 EUR for the toll?! So I told her I already paid for it and she said that was just the activation of the machine (thats not what he said....) so if you plan this trip, don’t buy it at the counter, but at the post office. Might be cheaper...

Reviewed: September 13, 2019

The car itself was fine but on returning I had the car inspected. It was visually inspected and stated the condition was fine , the condition on fuel full to full it was confirmed this was fine on return. I requested as final invoice but the company stated it could not do this as there were road tolls to consider. It was stated that I would be email a invoice with in seven days. As I thought this never arrived and my bank statement shows I was invoice for £50 pound followed by £19 pounds. The £19 pounds I suspect was for road tolls the £ 50 pound was I suspect a spurious charge that the company are trying there luck on. This company if you look at there reviews have a very poor history of doing this but overall life is too short and its only £ 50 pounds . I will just have to be more careful in the future and not hire from the company again, As a overall review of how car hire operates car hire companies operate they request we sign for the condition of the vehicle , the vehicle is full of fuel and for any damages. Would it not be fair for the car hire company to also sign for this on return. I did ask for this but it was refused when I returned the car. Overall poor performance as £ 50 pound was taken from my account with no justification , no final invoice supplied and I personally think the company is just taking me for a ride but to be honest I can't do with the hassle of fighting it so I will live with it but will never use the company again - bit short sighted if you ask me. Any comment would be gratefully received and if you would like to justify the £ 50 was take as well as the £ 19 taken it would be an insight and we could take it from there

Reviewed: July 12, 2019

I got better car then I expected. Instead of Ford Focus, petrol, I got Kia Sportage 1.6 l diesel. Economical and in very good condition. However, even I returned car with the full tank, today is fourth day that reserved deposit for the fuel is not released . Still waiting.

Reviewed: July 9, 2019

Our flight was late I try to contact via e mail, phone, Facebook, what's app with no answer. Phone number also incorrect on the booking. Customer service closes at 5 pm but no good when that's the only number to call. 2nd time I used. 1st in Porto airport which is one of my worst experiences ever. But Lisbon was by miles superior. Car did have lots of scratches etc... But all in the paperwork so OK.

Reviewed: June 27, 2019

terrible service,forced to take insurance at desk

Reviewed: June 23, 2019

Oui bien sûr je m’attendais pas à voir une voiture neuve avec tout les options possible pour la tranquillité conduite et de la route merci

Reviewed: July 19, 2019

i was satisfied with the car and service. Pick up took to long because the first car that was presented was to small (we are a family of 6) This was resolved and for the rest everything was good.

Reviewed: July 10, 2019

Was late for the pick up. From you're website it says I would pick up the car and drop it from the airport, but instead they come pick us up and drop us off at the airport, which wasn't specified in the rental information.

Reviewed: April 18, 2019

Pick up at Lisbon airport was "pickup point" but I didn't know that and was looking for a desk. Luckily Global were looking for me and stuck around for 20 minute til they found me. Excellent staff, excellent service and an almost new car.

Reviewed: March 22, 2019

Pickup and dropoff locations are not clear.

Reviewed: November 15, 2018

It felt like an unreliable company; the instructions for pickup and drop-off were incorrect. Luckily, one of their staff had studied in Canada, so communication was smooth.

Reviewed: May 3, 2018

Too many additional charges

Reviewed: April 10, 2018

QEEQ is an essential tool for those who love self-driving and free travel. It's convenient and simple, with some cars even having speed limit alerts, and the prices are very affordable. Driving around the world to see different sceneries, you can experience different lifestyles in small villages and towns. If you want a deep and unique journey, come to QEEQ!

Reviewed: March 30, 2018

The location is a bit far, but the pickup was on time and the staff had a great attitude. They do try to sell insurance, just firmly decline if you don't need it.

Reviewed: July 16, 2017

The front desk is understaffed and inefficient, with a wait time of over an hour for car pickup. However, the return process is relatively smoother.

Reviewed: June 21, 2017

At the airport, you need to call to arrange a shuttle to the rental location instead of waiting at a fixed spot as instructed. An additional fee of 30 euros applies for service outside business hours, but they did not inform us of this in advance when contacted by phone.

Reviewed: January 22, 2018

The waiting time was a bit long, probably because business was good.

Reviewed: March 11, 2015

Excellent

Reviewed: September 25, 2014

Good