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Last updated on: March 29, 2025
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109Rental Locations
64Airport Locations
Map View of Car Rental Locations in Istanbul
Europcar
7.8/10
Alamo
8.1/10
Cizgi
9.0/10
GREEN MOTION
7.5/10
CARWIZ
4.0/10
Matcar
9.2/10
Enterprise
8.1/10
GOLDCAR
8.4/10
Autounion
7.0/10
Windycar
6.3/10
Car
8.0/10
Pandora Car Hire
4.6/10
Nissa
6.5/10
AVIS
8.6/10
724 Rent
4.4/10
Budget
8.2/10
Garenta
7.7/10
CENTRAL RENT A CAR
8.0/10
RIGHT CARS
4.0/10
Wheego
10.0/10
ESSENCE
3.0/10
OK Mobility
8.5/10
RENT GO
7.6/10
AVEC Car Rentals
8.4/10
5S CarRental
6.0/10
CIRCULAR
6.6/10
Carfleet
6.0/10
GLOBAL rent a car
8.5/10
EURONET
8.4/10
SURPRICE RENT A CAR
2.6/10
EKAR
6.1/10
Essence Car Rental
7.0/10
GRS CAR RENTAL SERVICE
2.0/10
National
3.0/10
GTR365
9.6/10
SAX
6.0/10
FIRST CAR RENTAL
4.4/10
Thrifty
8.4/10
Almira
8.0/10
TURIBO
10.0/10
AVRO
7.2/10
PNR
10.0/10
Reviewed: March 16, 2025
Europcar is very helpful. I changed my drop off location from the initial goreme location to the airport. Also, even at the airport, I dropped the car at the parking lot just outside departure gates and kept the key at the Car pick up area of Europcar in the departure. They were accomodative, friendly and went extra mile in fulfilling a smooth drop off. Very nice guys
Reviewed: February 4, 2025
Poor service, the car was not fully fueled when received.
Reviewed: October 15, 2024
We were given a Fiat CROSS, which is similar to an SUV and a station wagon. The tires are bigger than those of a regular sedan, and the chassis is slightly higher. The diesel engine is powerful and fuel-efficient. The car was very new, with only 5,500 kilometers on the odometer. We drove 3,500 kilometers with an average fuel consumption of 5 liters per 100 kilometers. There was a small paint chip about the size of a fingernail on the front hood, which was already noted on the delivery form when we picked up the car. The return inspection was very simple and completed within a few minutes.
Reviewed: January 8, 2025
The overall service was quite good, and picking up and returning the car were both convenient.
Reviewed: December 2, 2024
Returned the car 5 days early and confirmed with the seller that a refund would be provided. When it was time to process the refund, they demanded a receipt confirming it was refundable. The seller refused to provide the receipt, and afterward stopped responding. Lost over 2000 for nothing.
Reviewed: February 6, 2025
Renting and returning the car was very smooth and straightforward, with no hidden tricks. I highly recommend this company and will rent from them again when I visit Turkey next time.
Reviewed: February 4, 2025
Initially, I booked a Peugeot Traveller 9-seater. Upon arrival, I was first offered a Ford 9-seater with a manual transmission, but I declined since I hadn't driven a manual in years. After negotiating, I waited for about an hour and received a Peugeot 5008 7-seater instead, which perfectly met my needs. Although the car had over 68,000 kilometers on it, its overall condition was good.
Reviewed: January 31, 2025
Overall communication was a bit difficult, but picking up and returning the car was very convenient.
Reviewed: February 5, 2025
The condition of the car was terrible, and the service was equally poor. When delivering the car, they were extremely casual, but during the inspection, they checked every detail meticulously. The car I got had brake issues, and I had to waste my valuable time replacing it once. This brand is not an international chain—do not book with them! Stay cautious, friends!
Reviewed: November 6, 2024
차를 인수 받을때 풀커버 보험을 들었으나 계약서에는 표기되지 않았고 결제 금액 등이 표기 되지 않았다.
Reviewed: October 15, 2024
When picking up the car, I was told at the store that the third-party liability insurance only works if the accident is mostly the other party's fault! What kind of third-party insurance is this? If the other party is responsible, they would cover the costs themselves! I was forced to pay an additional 2,500 lira (around 500 RMB) to get proper third-party insurance. Upon returning the car, they used a flashlight on a tablet to examine the car and found a 5 cm scratch on the center of the hood. The rental company claimed the scratch occurred during my rental period. I asked them to prove the scratch wasn't there before, but they demanded I show a video from the pickup inspection instead. After almost 30 minutes of back and forth, they finally reviewed their prior photos and confirmed the scratch already existed, resolving the issue.
Reviewed: January 20, 2025
The rental location is far; the pickup store is 8 kilometers away from the airport. They can be contacted to arrange shuttle service to and from the airport, but the staff and shuttle vehicle had no company logo, making it feel suspicious like an unlicensed vehicle. Additionally, they couldn't provide a receipt upon returning the car.
Reviewed: December 6, 2024
There are many negative comments about carwiz on Google. Mostly it is claimed that they do not refund the deposit. I am currently experiencing a similar situation. They said they will refund the deposit after 15 days, but they do not take into account the messages I sent about this and do not respond.
Reviewed: October 15, 2024
The service was excellent with no upselling at all.
Reviewed: September 4, 2024
Very good, they also provided a shuttle service to the airport.
Reviewed: November 21, 2024
The pickup location is right across the parking lot from the airport. Pickup was very quick, without any extra insurance sales, and the car was in good condition. Reserved a Fiat Cross, but got a Fiat Tipo instead. The trunk could fit two 26-inch and one 28-inch suitcases.
Reviewed: November 16, 2024
They provided me with their real-time contact information, and whenever I had questions, they patiently and thoroughly answered them. The entire process went smoothly, making it a great experience. The pickup and drop-off reminders were very helpful.
Reviewed: October 16, 2024
Extremely satisfied!! My first car rental experience. Enterprise provided excellent service. I rented a Skoda but ended up receiving a BMW at the counter (not sure why it was upgraded, my fragmented English failed me). Anyway, I realized I got a BMW during pick-up, and the staff at the rental office kindly spent time teaching me how to operate it. The car was in great condition, clean and odor-free. I purchased full coverage insurance from the rental office. Returning the car was very convenient; I wasn't sure if they required the car to be washed before return, so I went to a Shell station near the airport to wash it and refill the tank. After returning home, I received a toll invoice, and the rental company promptly refunded the remaining deposit after deducting the toll fees. The entire process was smooth and satisfactory!
Reviewed: December 30, 2024
Very satisfied. It was my first time choosing this rental company. Full tank pickup and return policy, no upselling, the car was relatively new, and the price was reasonable.
Reviewed: November 28, 2024
The process was very smooth; I completed the paperwork and picked up the car immediately. It was very clean, with a full tank, and the service was excellent.
Reviewed: September 27, 2024
The staff were very friendly. During the rental period, there was a slight scratch on the rear fender, but the shop didn't make a fuss about it. The car wasn't provided or returned with a full tank, and washing the car before returning it wasn't required.
Reviewed: September 15, 2024
1. They push customers to buy insurance. 2. Contracts are signed before the vehicle inspection. 3. Charges are directly deducted instead of holding a pre-authorization. 4. The deducted amount exceeds the pre-authorized amount, and the extra portion is not included in the contract. 5. After an accident, if you didn’t purchase their insurance, they deduct money directly from the credit card without prior notification. 6. They do not evaluate the accident but directly provide a quotation.
Reviewed: August 31, 2024
The reception staff had a poor attitude and provided a vehicle of lower quality than the one originally reserved. The vehicle was the most basic model with manual rear windows and no parking sensors. They forced me to pay 4000 lira for highway fees, while the actual highway fees in Turkey are less than 1000 lira. Other rental companies charge highway fees based on actual costs. The rental cost here was over 1300 lira higher than on other platforms during the same period, and the vehicle model was several levels lower in quality.
Reviewed: August 26, 2024
Quite satisfied, except for the slow pickup process.
Reviewed: August 3, 2023
The staff at the rental company were very nice. There was a problem with my credit card when picking up the car, and it took a long time to resolve, but they were very patient throughout. The car was very new, a model from January 2022 with just over 20,000 kilometers on it. The car was very comfortable and easy to drive. Being a diesel vehicle, it was very fuel-efficient.
Reviewed: December 1, 2024
Hidden charges and aggressive insurance upselling.
Reviewed: November 5, 2024
Make sure to insist on receiving the vehicle you booked or one of the same class. We had booked a compact MPV because we had a lot of luggage. Initially, the company told us there was an issue with the car we chose and offered a downgraded Opel Crossland as a replacement, which we agreed to. However, upon arrival at the airport, we were presented with a red Citroën C4, claiming that the agreed Opel vehicle also had issues. The trunk of the Citroën couldn't fit the luggage for four people, forcing us to negotiate with the platform to switch to a same-class vehicle in Izmir. Although the process started with some complications, the trip became very enjoyable after switching cars. Finally, when picking up the car, take a 360-degree video to thoroughly document the car's condition to avoid any disputes when returning it.
Reviewed: April 14, 2024
The service was excellent, delivery and pickup at our doorstep. They even provided a car with CarPlay for us.
Reviewed: February 20, 2024
There is no office at the airport. I called the rental company and waited a long time for them to arrive. The office is a ten-minute drive from the airport. The car had no fuel, and I had to refuel it myself. This company seems very small and unreliable. I do not recommend it. Picking up the car took too much time. It's better to rent from a company that has an office at the airport.
Reviewed: August 18, 2023
This is a fraudulent company. We bought insurance for 520 euros at the store, had a minor collision on the way and reported it to the police on site. The police issued a handling email to the car rental company at the scene. After returning the car, 850 euros were deducted from our credit card for repair fees. The car rental company said we did not report the incident to the police, so the insurance couldn't compensate!
Reviewed: November 29, 2024
The car's condition was average, having already traveled over 90,000 kilometers. The tires were heavily worn, and the windshield fluid wasn't spraying. The highway toll information, which was supposed to be sent to my email according to the contract, has not been received. The car was relatively basic, with everything manual.
Reviewed: November 4, 2024
The service attitude of the Turkish company Elitcar is extremely poor. They aggressively push insurance and refuse to rent a car unless insurance is purchased. They are lying. Highly recommend avoiding cooperation with this rental car company.
Reviewed: October 14, 2024
Most car rental companies operate similarly, just follow QEEQ's guidance to avoid any pitfalls.
Reviewed: August 12, 2024
When we arrived at the car rental shop, the staff told us that we only had basic insurance and asked us to purchase additional coverage. We had already bought super insurance, so we contacted the Zuzuche platform. After several phone calls back and forth, we finally figured out that the additional insurance we purchased was provided by a domestic company and had no relation to the rental company. Zuzuche didn’t emphasize this upfront, so we were unaware, which caused an hour of hassle. Then there was the issue with the credit card guarantee. We provided a Bank of China VISA chip card that fully met Zuzuche's requirements, but it couldn’t be used for the security deposit. This issue couldn’t be solved, and we couldn’t pick up the car. The rental company demanded €100 for premium insurance and an additional €180 deposit before allowing us to proceed. We arrived at the airport at 10 AM but didn’t get the car until 1:30 PM. On the positive side, Zuzuche refunded us ¥562 for the super insurance. Additionally, the €180 deposit has not yet been returned, though they mentioned it could take up to a month, so it’s still within the timeframe.
Reviewed: November 23, 2024
Professional, well-organized process, and both pickup and drop-off are convenient and quick. Received the invoice and deposit refund shortly after returning the car.
Reviewed: October 25, 2024
Very friendly, but there was a shift change right when I arrived. They mistakenly thought my order was combined with another customer who was also renting a car. It took more than an hour to get the car, but the service attitude was consistently excellent.
Reviewed: June 16, 2024
Overall service of the car rental company is good, but the service for customers with language barriers needs improvement. It would be helpful if the store provides a diagram to indicate the pick-up location. When customers have no internet access, the store should allow them to use its network for mobile translation.
Reviewed: June 14, 2024
This was my first time renting a car. I chose the cheapest car but opted for the most expensive insurance. I thought the staff would take me to the car, but instead they directed me to select one from the lot, so there's a high chance the car you pick might not be available and they'll give you another one. The staff also presented a paper while signing the agreement, stating that any issues with the glass or undercarriage would be the driver's responsibility. This is not a problem as long as you have purchased the highest insurance on QEEQ; local insurance companies can reimburse it, although you may need to pay upfront. You can just take the car yourself. AVIS is a big rental company, so they might overlook small details. When returning the car, follow the 'rent a car' signs, drive slowly and follow the instructions. Go to level R of the parking lot where there's a small office. The staff will quickly inspect the car and then you’re done. As long as there are no major scratches on the car, it should be fine.
Reviewed: October 24, 2024
Dissatisfied and not recommended. They didn't provide the reserved vehicle, giving a lower-grade one instead. They were aware that cancellation was impossible since the process had already exceeded the allowed time. Ultimately, they recommended an extremely expensive insurance costing 16 euros per day. Now, after returning the vehicle for 16 days, they still haven't provided invoices for highway fees, insurance charges, etc., and the deposit hasn't been refunded.
Reviewed: August 14, 2024
I don't recommend renting a car from this company. The overall experience was not good!
Reviewed: August 4, 2024
A terrible car rental experience. Absolutely avoid this company. They provided a car with numerous scratches, clearly intentional, and it's uncertain how many people have been scammed this way. The prior damages might have been caused by accidental bumps, but the condition of the car is almost identical to how it was before renting. They deducted the entire deposit and the car came with almost no fuel—just enough to drive a few kilometers, forcing you to refuel immediately. When returning the car, it's impossible to return it with no fuel since you'd risk breaking down on the way. This allows them to profit from the leftover fuel you return with.
Reviewed: June 17, 2024
When we picked up the car, the fuel tank was empty. The staff only focused on getting our signatures and did not inform us that the car had no fuel! I understand English, so they could have told me, but even without that, there are translation apps they could have used to notify me. They didn't say anything! We drove about 10 kilometers and had to stop by the roadside because the car ran out of fuel. Most importantly, when we called the company, no one answered! Another issue: the car they gave us was extremely dangerous. A maintenance warning light came on as soon as we started driving! They just took a lot of photos when handing over the car and didn't explain any important details. It feels like they only care about making money and not about our safety! At the gas station, we stopped and had someone inspect the car, and they told us the tire pressure was uneven and the wheels were loose! We had to get it repaired ourselves. When we asked to change the car, after a lot of back and forth, they told us there was no available car in the area. We were in the capital city, Ankara! I don't even want to talk about the return process. Overall, it was a terrible experience! Everyone, please spend a bit more money to rent a car at the airport, and go for a major car rental company. Avoid these kinds of rental agencies that do not ensure your safety!!
Reviewed: January 9, 2024
Please check my complaint and customer services communication with me by email
Reviewed: August 20, 2024
Efficient and friendly service with no hidden charges.
Reviewed: October 20, 2024
It was a great experience. We originally booked a compact SUV, but the trunk was too small for our luggage. The staff at the store suggested we switch to a sedan, and we only needed to pay the price difference. They were very helpful.
Reviewed: October 17, 2024
A completely fraudulent company. They delayed refunding the deposit after charging the actual consumption for two months. Even though their staff can speak English, they deliberately ignore you and force you to buy insurance. The quote from Zuzuche includes mileage, but the actual store doesn't acknowledge it and forces you to purchase additional mileage. Various ways of scamming your money—extra fuel charges included, and it's unclear whether they refunded them.
Reviewed: August 24, 2024
They gave me a note saying to refuel with gasoline, but the car was actually a diesel. Luckily, the gas station attendant didn't let me make the mistake. The system crashed when picking up the car, so I waited 2 hours to get the car. When returning it, no staff could be found and I waited almost an hour before someone showed up. Additionally, I was over 4 hours late and they charged me for an entire extra day.
Reviewed: August 14, 2024
The staff at the store don't speak English, which made communication quite difficult. The pick-up and drop-off process took a long time and was inefficient, but the car was in good condition, and there was no upselling.
Reviewed: September 3, 2019
The car have a problem in the fuel indicator forced me to fill the tank while I take the car with half tank. The staff knows that the car have this problem but they did not informed me about it when I received the car. I asked the guy in your office to pay me half the cost of the fuel but he refused while it is your problem and not my problem.
Reviewed: August 20, 2024
It took a long time as they kept saying our entry stamp was unclear. Not sure what they meant.
Reviewed: August 12, 2024
The service was professional from start to finish, without any upselling of insurance or other services.
Reviewed: May 21, 2022
The service was okay, but the car provided was not as advertised.
Reviewed: July 28, 2024
Absolutely do not rent from this company. They lure you with low prices and then scam you with the deposit. The basic insurance they offer has a deductible, and at the store, they push their own insurance. I declined and paid a deposit of 900 euros. They said this would cover any accidents or traffic violations. When I returned the car, there was a minor scratch on the front right side, but they charged the entire deposit. Despite multiple communications with Zuzuche, there was no resolution, and there was no proof of damage assessment or repair. This company is a fraud.
Reviewed: April 13, 2024
The car was in good condition, with over 8000 kilometers on it when we picked it up. We had just enough space for three large suitcases with three people. If we had four people, there wouldn't have been room for the luggage.
Reviewed: June 14, 2019
Since it's a small company without a storefront, there was no queue. I received one-on-one dedicated service. The only minor issue was a discussion over currency conversion fees when paying, but everything else was satisfactory.
Reviewed: February 11, 2017
Car pick-up was easy and straightforward. A company representative met us at the arrivals hall and took us directly to the parking lot opposite. After verifying and inspecting the car, we received the keys. No unnecessary questions or explanations about operating the vehicle. They just informed us that the car had no gas and could only drive for about 10 kilometers. We also had to pay the parking fee ourselves when leaving the lot. I asked the parking attendant where the nearest gas station was, but he didn't speak English. Without further ado, I drove out of the airport, avoiding highways and overpasses, sticking to surface roads to find a gas station. I stopped on the side of the road and flagged down a taxi to ask the driver. He didn't know either. Just when I was about to despair, a passenger in the taxi told me to follow him. People in Islamic countries are actually very friendly, haha.
Reviewed: July 15, 2016
Picked up the car myself, returned it to the airport myself, no service at all, had to take the subway back to my accommodation!
Reviewed: February 28, 2016
There was no office at all. On the pickup day, I searched half a day at the airport and found no one. Eventually, I found someone who quickly handed over the car at the underground parking lot. Returning the car was equally troublesome, as I had to wait in the parking lot for someone to come as agreed. Completely unacceptable.
Reviewed: March 20, 2024
The car I got was not the model shown in my booking. I had to drive back to pick up point to request to change to another car after picking up the car as alert "Low Tyre Pressure" was lit on car's control panel. Later, the car they replaced was in very dusty and dirt condition. In addition, alert "ad blue low level" was lit and I have to refill the ad blue by myself on my way after driving the replaced car for a few hours. Fortunately, the rest of all was working fine.
Reviewed: November 13, 2023
OK Mobility held deposit €275 but on the booking it was mentioned only €91. They refused to give me car until i paid €275.
Reviewed: January 2, 2024
The staff are fishy, they asked two credit cards , then I refused, after they use one credit card. The staff very suspicious,not friendly,i will not deal with them and i don’t recommend them at all.
Reviewed: October 3, 2019
The company is very bad.... They stole 60€ More than it was written on the agreement, the staff are terrible, all they care about is your money and how to stole it from you, and then today they took 430 TL from my credit card without my permission I don’t recommend dealing with this bad company.... really it’s a very bad car rental company and bad staff
Reviewed: September 8, 2019
The car was super clean with all the features working fine. Only concern was that there was no person who was speaking english at the drop-off counter. So this led to a lot of confusion.
Reviewed: February 10, 2019
No car available upon arrival, they said it was due to an accident.
Reviewed: August 21, 2023
Verdikleri araç gayet temiz ve sorunsuzdu. Teslim alma teslim etme süreleri hızlıydı. Genel olarak memnun kaldığım bir kiralama oldu.
Reviewed: July 30, 2023
The team were helpful and cooperating through the pick up and drop off with clear information. Special thanks to Firat who helped me with the incident I had at the drop off.
Reviewed: September 27, 2021
The service was terrible. I requested a sedan but was given a hatchback. It was late that day, and when they delivered the car to the terminal, only a hatchback was available. Their attitude was awful, basically like they didn't care. The worst part was all the unnecessary deposits they asked for, along with various miscellaneous charges. The car they gave was in poor condition, very noisy, and sounded like a tractor when reaching 90 km/h.
Reviewed: June 22, 2020
Not happy with interior car cleanliness. Rear salon was dirty.
Reviewed: February 12, 2020
Extremely unreliable car rental company!!! Please be cautious! They charged a 500 lira deposit on my credit card when I picked up the car. I returned the car on January 21st, and the staff said they would refund the deposit within 2-3 working days. Today is February 12th, and I still haven't received the deposit. The staff on WhatsApp is now completely ignoring me. I've never encountered such a company!! Also, the car had no fuel when I picked it up.
Reviewed: September 21, 2019
Thank you for the excellent service, airport pick & drop-off. I will recommend you to my friends.
Reviewed: August 21, 2019
Horrible experience worst car rental agency in the world they don't have vw office at the airport they get me the car delivered to my hotel at 11:23pm and i was forced to take taxi to the hotel and pay for it now lets talk about the horrible car one of the dirtiest in the world they get me the car with empty tank dirty so much it look disgusting last thing they was trying to change road toll 470 turkish lira when i refused to pay without giving me proof for this amount then they mailed me the toll report tge second day to find out it was o my 160 turkish lira.
Reviewed: August 21, 2019
When I arrived in the airport sabiha Istanbul I found no office for the agency I contacted the company they told me we have your reservation but sorry no car available for you , You need to cancel your reservation, It was big surprise the company attitude And egnoranc although I came on time for pickup, Terrible experience with this company
Reviewed: March 4, 2019
I'm about to have surgery in a couple of days, otherwise I would definitely write about this terrible car rental experience. Even though it's clearly stated in the contract that the young driver fee is included, they still made me pay it at the store. Fine, I paid it, but the attitude when returning the car was horrible. The rental company's staff refused to answer the phone in front of me, pretending not to hear, and then made me pay additional charges. They said they were in a hurry to go home and urged me to be quick. The agreed time was 9 AM, but I arrived at 6 AM and was still rushed. They found all sorts of excuses to charge me more, including road tolls and extension fees, along with the young driver fee again. I showed them proof of toll payments, but they crumpled the receipts and threw them in the trash. I had to retrieve them from the trash myself. They didn't even use a pre-authorization; they directly charged my card. This was the worst car rental experience of my life. Please, Rental Platform, be more cautious in choosing your partners. Don't let such rental companies tarnish your reputation.
Reviewed: January 5, 2019
Waited for over three hours. I rented a Mercedes automatic MPV but was given a Ford manual instead.
Reviewed: July 17, 2019
They took 200 TL additional and I don't know why and they do not speak English and not helpful at all it took me 2 hours to find them in the airport I'm really not happy with the experiance
Reviewed: June 28, 2019
They didn't mention any car damage when returning the car, but claimed there was damage the next day and charged me for it. Is this appropriate? Full of lies, do they think Chinese people won't bother with a few hundred bucks?
Reviewed: May 9, 2019
They don’t speak English The car was not in good condition
Reviewed: April 19, 2019
Rented a renault clio car. Renault clio gave the symbol because there was no vehicle available.If the company does not have a rented car, an upper segment car should have been given. Lower segment gave the car. Meanwhile you want the price difference. The company did not provide 900 miles. He said he had a 750-mile limit. I am not satisfied with the company. I want a refund. If you don't help, I'il sue.
Reviewed: April 16, 2023
Extremely dissatisfied. The staff didn't speak English, the service was inefficient, and the outdated POS system couldn't process our credit cards, so we couldn't pick up the car.
Reviewed: May 27, 2019
There are no fixed pick-up and drop-off points. Initially, the number given by the company was invalid. Both picking up and returning the car took over an hour. When calling to return the car, the person on the other end said 'no English'. Am I expected to communicate in Turkish? If so, please indicate 'customers must speak Turkish' in the notes next time. Regarding the car, we booked a Corolla but received a Renault, which is not what we ordered. Additionally, the gas tank was nearly empty when delivered. They said we should return it with the same amount of fuel, but how can one guarantee to use it all up exactly? This seems unfair. Overall, it was a very poor rental experience.
Reviewed: December 13, 2018
The service was excellent! The rental company could deliver the car nearby or to the hotel, and the procedures were very simple. I have rented cars multiple times in various countries, and this company is the most convenient.
Reviewed: July 27, 2018
Like: Fast and efficiant and easy to communicate by Whatsapp
Dislike: I had to use translation app for all my chat with Vinn.
But they were helpful.
Reviewed: September 20, 2015
The vehicle was in poor condition, with dashboard warning lights showing. The speed was sometimes unresponsive. We were promised a 5.7 meter long car with an additional 15% fee, but were charged an extra 1500 RMB and did not receive an extended car. We rented two nine-seater vehicles, both were the same length.
Reviewed: September 13, 2017
The rental company's service was poor, they took my GPS and wouldn't return it
Reviewed: September 13, 2015
This company has no desk at the airport. The provided phone number was unclear with an extra area code, making me make over ten international calls, costing me 170 RMB. The so-called seven-seater was not as expected. The seventh seat could only be used by removing the luggage compartment cover, which was very small and only held four pieces of luggage, so we had to rent another car. The second car was manual, which wasn’t clearly communicated, causing us a lot of trouble. The person who delivered the car didn’t speak any English, so we had to communicate through numerous phone calls with the company. Main points: 1. The car wasn’t as described, resulting in extra costs for the customer. 2. The poor communication service wasted our time and money. This was the worst experience among all my rentals from Zuzuche, making me doubt their service and influencing my future choices.
Reviewed: August 18, 2017
The process of picking up and exchanging the car was very smooth!
Reviewed: July 22, 2017
Pickup was convenient, got a free upgrade to a Renault Flu. Lost the car keys in Antalya, but got the car towed to a locksmith company and had the entire locking system replaced. Fortunately, I bought full insurance coverage before the trip, so all the costs were covered.
Reviewed: November 15, 2015
After getting off the plane, passing through customs, and collecting our luggage, we saw a row of rental car company counters about 100 meters away in the arrivals hall. An employee from Thrifty seemed inexperienced and was unsure of what information to enter into the computer form. He kept pushing for additional insurance. The whole process of picking up the car took over an hour, and they placed a 750 Lira hold on my credit card. The notarized Chinese driver's license that I had painstakingly prepared in advance was not needed; showing the original Chinese driver's license was sufficient. After completing the paperwork, the rental company did not require us to take a shuttle; they directly brought the car to the airport arrivals parking lot. The car was a Hyundai with 10,000 kilometers on it, still fairly new. When we refueled for the first time, we realized it was a diesel car. When returning the car, we couldn't find the 'Return Car' sign, so we drove directly into the airport parking lot and went to the counter to return it. It was very convenient, but we had to pay an additional parking fee of around ten liras. In Turkey, every vehicle is equipped with an automatic toll module; there are no manual toll collectors. There are two toll companies, and our car was registered under HGS. We just had to pass through the HGS gates at toll points. However, twice when entering, the green light did not turn on, indicating that the toll module was not detected, which caused the sensor to beep at the exit. We were fined 33 liras for each of these instances. Normally, four hours on the highway costs only 12 liras. Yesterday, my credit card was charged a total of 75 liras for tolls, which is not too much.
Reviewed: November 13, 2015
This was the worst car rental experience ever. Thrifty's counter in Istanbul is in the domestic terminal, which is quite a long way if you arrive internationally. After finally finding it on my own, I arrived at my scheduled pickup time of 6:30 PM, but the staff were very slow. I had purchased extra full insurance through QEEQ beforehand, but the Thrifty staff didn't accept it, insisting that I had to buy their full insurance, or they wouldn't give me the car. The SIM cards at Istanbul Airport are expensive, and I planned to buy one outside the airport, but I had no choice but to buy an overpriced one at the airport to call QEEQ customer service. Due to the late hour and the upcoming Lunar New Year, QEEQ's customer service verbally agreed to help me cancel the insurance I bought in my home country. Finally, after all this hassle, I left the airport with the car at around 9 PM!!!! And it gets worse... When I checked the tires at pickup, I found they were nearly worn out, but the staff refused to change the car. I had to drive away with tires that had almost no tread. Later, a historic snowfall hit Istanbul… the car got stuck countless times… Overall, it was a very unpleasant rental experience. I chose Thrifty because their prices seemed cheaper. I strongly advise anyone coming to Turkey not to choose them!!! Not to choose them!!! Not to choose them!!! I've said it three times because it’s important!!! It's a total scam!!! Better go with a major car rental company!!!
Reviewed: June 9, 2015
Firstly, I think the information on the QEEQ website is very problematic and does not match the actual situation. 1. The car pickup point at the Asian airport is not only outside the airport but also 3 kilometers away. You must call the car rental company to have someone bring the car. This is extremely inconvenient for those of us who do not want to buy a SIM card and are not allowed to use international roaming. 2. QEEQ insisted that we need an international driving permit before the trip. After repeatedly calling internationally and upon arriving in Turkey, we were told that a translation document suffices. 3. The manager of the car rental company was very enthusiastic, but one guy was very cunning, trying to persuade us to refuel with the best gasoline, although regular gasoline would have been fine. No other upselling; overall, it felt good.
Reviewed: November 19, 2014
Great service! Very enthusiastic! The car pick-up and return process was smooth and I am very satisfied with this car rental experience!
Reviewed: May 1, 2015
The car pickup location at the airport doesn't have a storefront, which is a bit inconvenient, but the vehicle is very new!
Reviewed: October 14, 2014
We originally booked an SUV, but there were none available when we arrived at the store, which was very frustrating. They upgraded us to a BMW, and we were quite satisfied with this resolution.
Reviewed: August 7, 2014
The service was very good, the car was great, and the price was reasonable. Overall, very satisfied. However, the payment was not in euros but converted to lira.
Reviewed: November 7, 2013
The service was good. After landing at the airport, I contacted them by phone and staff showed up. They gave me a white Renault, which was the car I had booked. It had only been driven over 10,000 kilometers and was very easy to drive. It accompanied me through the grasslands and along the coastal roads without any problems.
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