Car Rental in Sydney, NSW

Car was wonderful to drive

The KIA van we got was huge. Exactly enough space for 6 adults, 6 big suitcase and 4 carry-on sized bags. The car was clean on the outside, some dirt on the floor, which was difficult to remove as the car had no floor mats. We had to fill up the window flusher liquid, as it was totally empty upon pick up. The car performed great and was a breeze to drive long distance.

The pick up and drop off process took 60-75 minutes from reaching the airport to departing with the car (and vice versa). Extremely slow due to the shuttle process (waited 30-45 minutes both ways). The counter staff is reasonably pleasant, but the shuttle service is quite poor. The ideal service would be to wait less than 10 minutes on each side and this is far from that!

Apex was fine

Wonderful

We had our choice of models, but we went with the Mitsubishi - wrong choice - horrendous auto. But, we got to choose, so just bad selection. The car was nice and modern and did the job. The people at Apex were brilliant

Excellent service

Alpha was great - I called a few times prior to rental with enquiries and they responded promptly. I asked about additional drivers and they told me $10/day per driver. When we went to pick up, we were told that actually we had one free additional driver. The car was OK - a Renault that was a little gutless on the hills.

Very good condition in general. HOWERE THE CAR DID LOSE POWER ON THE EASTERN DISTRIBUTOR ONCE. THIS WAS HIGHLY DANGEROUS. It happened about 15 minutes after pickup, however after a restart never happened again for the following 20+hours of highway driving.

No problems whatsoever.

Company was not in-terminal as listed on the page and gave ridicoulus page long description how to get there without saying address, as of course addres was registered to be the airport, not their real adress which was 35 Doodle Street, Alexandria, NSW. I travelled many countries across all continents and this was so far my worst car rental experience in terms of picking up the car.

Exceptional brand new car! Easy pick up and drop off!

Happy

As I told before, everything fine

Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.

They made me feel like I bought the service from the wrong middleman. They said my insurance cover is not valid for them

They provided a car that was a little bigger than the one I had planned on.

It was well maintained and their instructions was very clear and easy to understand

While allowing for low cost rentals by using old cars with high odometer readings might sound good, but in the final analysis, not such a good idea, especially for longer rentals of 3 weeks like we had

Loved the customer service, I did a mistake in booking but they helped settle it on the day.

Car different to that booked however alternative was great no problems with qeeq or supplier apex

Very fast and efficient front counter. Got us the keys and ready to go in a few minutes

They were excellent and fast at both pickup and drop off. Free shuttle to/from airport is A+

Very good.

Very satisfied.

Satisfied

Great service, very satisfying! Affordable prices, good quality, low-cost insurance, and no hidden fees.

Europcar are a good well established company providing a quality vehicle and a satisfactory customer service

Check in staff was very courteous, knowledgeable, and polite.

Was a great car (except for the windscreen wipers)! They were extremely helpful in providing suggestions for alternative drop off at airport which made my travel plans much more convenient.

The service at the store was decent, and the staff had a good attitude.

Staff, loved the vehicle and its process were all smooth and fast.

受付ではGoogle翻訳で説明してもらい納得いく手続きでした。返却手順もYouTube動画でわかりやすい。

The entire process of pick-up and drop-off was accompanied, with thorough explanations provided. There was assistance throughout both vehicle collection and return. The car was in excellent condition, free of any issues, and clean and tidy.

Extremely satisfied, the car was in excellent condition.

The car provided was very new, a 2024 model. However, I don't recommend this company because if you don't choose the zero excess full insurance, they require an extremely high deposit (I didn't encounter this issue at other companies, nor was I informed about it beforehand when booking). Additionally, the deposit refund process is extremely slow. Other companies usually refund within a few days to a week, but it's been over two weeks since I returned the car and I still haven't received the refund.

Very satisfied, a pleasant car rental experience!

I reserved a CRV, but ended up with a Subaru XV. The car was quite new, though the space was a bit smaller. The hybrid fuel consumption of 9 liters is disappointing.

Very satisfied.

From a consumer's perspective, firstly, the actual service provider is Europcar and has nothing to do with Shouqi. During the rental period, I was rear-ended. I have photos and the other driver’s license contact information, which clearly shows I am not responsible. I contacted Zuzuche, and while their communication was straightforward with at least some follow-up, Europcar’s customer service was mostly AI email auto-replies. After returning the car, I still received emails from the claims department, making me feel that the earlier discussions were wasted and I had to go through the same process all over again, communicating the same things multiple times. It was very time-consuming.

Overall good, but after returning the car, there is a long wait for the airport shuttle bus. This should be noted for efficiency improvement.

Car was poor in cleanliness and rough on the outside. This car needed a panel beater to fix the outside appearance.

This car rental involved picking up the vehicle in Sydney and returning it in Melbourne, so I will describe it in sections.

Vehicle usage: The MG ZS is a 1.5L naturally aspirated car with decent power. However, it slightly lacks when overtaking. The trunk can comfortably fit two 28-inch suitcases and one 20-inch suitcase. The features are also satisfactory.

Please refer to the pickup and drop-off instructions below!!

Follow-up: Due to discrepancies in the pickup and drop-off times between me and the rental company, they charged me for an extra day. Fortunately, I had photo evidence to support my case. RentRent’s customer service was excellent and resolved the issue perfectly. Therefore, I strongly advise everyone to take photos of the rental and return times—this is very important!

Very good

Excellent

Simple and efficient, the deposit was refunded very quickly.

It's okay, but for a 2-day trip, they charged me for 3 days. Luckily, we noticed.

It was okay, but they charged me for 3 days while I only rented for 2 days. Luckily, we noticed it.

Arrived at the store a little after 6 a.m. There were plenty of staff, and the service throughout was excellent. There was no upselling, but we did purchase additional full insurance.

Pretty good, they provided a new car. It could be even better if it were cheaper.