Germany Car Rentals

Booked a small manual compact a month before our trip, we were told at the check in desk they didn't have a car that size and would we like to upgrade? (additional €45/day) when I protested that the upgrade should be at their costs, I was told we would have to wait until the found a car from another hire company. We were left waiting an hour before getting the car (which had the company's livery on it, so clearly had it all along) When I complained to the manager, he told me they have a shortage of cars and some people have to wait 6 or 7 hours!! This company seems to operate on low sticker price and rely on up-charges and bad service (one of the check in staff spend more time texting on her phone than working) I won't be using them again - you get what you pay for...

Todo perfecto, muy buen coche y viaje muy bueno. Lo único fué, que tenía que pagar una cantidad al recoger el coche y tuve que pagar 7,46 euros más. Lo demás, todo perfecto.

I don't want to blame the staff at the Frankfurt Airport T1 counter, as I think he did the right job suggesting me a gasoline car instead of an EV (although I wonder the Mercedes was a reasonable option). With the change of car I was charged quite a bit at the counter additionally, but that is still understandable. What confuses me is the mysterious 30EUR additional charge on my credit card 1 month after rental, as well as the fact Eurpocar never replied to my request for sending me a full invoice via email. At the end, their website's contacting form doesn't allow me to send this claim due to some technical error on the website. I hope I'm the only one with this kind of experience.

I had an excellent experience with Europcar! The booking process was straightforward, and the staff were professional and friendly from start to finish. When I arrived, the check-in process was quick and hassle-free, and they had the car ready for me right on time. The vehicle I rented was clean, well-maintained, and exactly as described. It performed flawlessly throughout my trip, and I appreciated how fuel-efficient it was. The selection of vehicles available was impressive, catering to all needs, whether for a family trip, business travel, or leisure. Returning the car was just as smooth as picking it up, with clear instructions and no unexpected charges. Their transparency and excellent customer service really stood out. I highly recommend Europcar for anyone looking for a reliable, stress-free car rental experience.

Yes

Super Auto

great

No details of company or that you had to go to europacar Brought your insurance onlu to find out i had to buy europacars insurance as well! Europacar also would not take cc payment without a pin even thoigh card was present

We waited more than 40 minutes to pickup the car. There was only one person helped with that process, not enough for the amount of the people that was waiting.

The car I got was MG (instead of Dacia Sandero) I ordered - which was OK. the man at counter was busy looking around at people, instead of dealing with my order... Taking the car, nobody checked the car with me, just told me to take pictures of the pai t problems I found...

excellence

Great

El coche superó las expectativas, prácticamente nuevo, con control de velocidad y de tracción. El personal amable y profesional. La entrega rápida.

Leider nichts

Tudo perfeito

Ich habe lange am Schalter gewartet Ich hatte VW Passat gewählt, leider war kein anderes VW Fahrzeug verfügbar. Ich bin mit dem angebotenen Fahrzeug nicht gut zurecht gekommen.

보증금 반환과 관련되어 문제가 되었습니다. 문의를 했지만 답변이 오지 않고 있습니다. 일방적으로 보증금을 반환하지 않고 있습니다.

Gute Mietfirma

現地スタッフの対応を含めて、全般に良好でした。ワイパーブレードの件だけが残念。

best ever

ja war gut

bester Autoverleih

absolut beste App

sehr gut

Good car. Have used Alamo before .

추가요금이 577.76EUR 처음 예약한 금액은 450,985. 추가요금이 완전 많이 나왔어요. TWR 8/27/2024-9/6/2024 €5.04 / Day €50.40 EXS 8/27/2024-9/6/2024 €21.01 / Day €210.10 8월27일 출발해서 29일-30-31일에 네델란드를 여행했고 그외 일정은 독일에 있었는데 위 요금이 정당한 것인지 궁급합니다.

Friendly helpful staff

Dejado el coche fuera horario de oficina he dejado la cartera con tarjeta de crédito y carnet de conducir No fue posible recuperarla en el momento Álamo se niega a contestar al teléfono por lo visto también a qeeq y tampoco contestan a las mails Hay ido de persona mi hermano y también otro familiar pero dicen que no han encontrado nada, cuando yo tengo foto De la cartera en el coche Una vergüenza

They ripped me off and charged me three times the amount that was mentioned on your receipt!!!! I will do everything to get my money back. Really concerned about my upcoming booking with you.

Everything was great

Extremely satisfied! Highly recommend!

Very satisfied

Satisfactory

Satisfied

Very satisfied, the staff were attentive and thorough, with a great attitude!

A very good car rental experience

This is my second time renting from this company, the experience was excellent.

I booked a Volkswagen Touareg four months in advance, but they gave me an Audi A6 instead. This is hard for me to accept, but I had no choice because there were no other cars available, and the rental company didn't provide any explanation. We are a family of five with a lot of luggage, so we booked a large car. How are we supposed to fit our luggage in a sedan? The trunk couldn't fit everything, so we had to carry two pieces of luggage inside the car, which defeats the point of booking a specific model. The website stated 'similar models', but giving us a sedan instead of another similar large car is unreasonable. Secondly, I paid 30% more for the Touareg compared to the A6. Why did they give me a cheaper car despite my higher payment? This lack of honesty affected our comfort throughout the 16-day trip. A better car with a higher price is acceptable, but a lack of basic integrity makes future bookings questionable, as paying a premium didn't mean getting the reserved car. This shows a complete lack of contract spirit.

Very satisfied.

We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.

Very satisfied

Very good.

Very satisfied

Very satisfied and exceeded expectations.

Satisfied

They provided a large SUV, diesel, very fuel-efficient. The car was brand new, quite satisfied.

Very satisfied

Zuzuche is ok.

Pretty good

The service attitude is good, and the explanations are very detailed.