PALMA DE MALLORCA AIRPORT CAR RENTAL REVIEWS

The service attitude was perfunctory, and they forced you to buy full insurance, costing an extra 1,000 yuan. They wouldn't give you the car if you didn't buy it. Beware!

The service was decent. The rental car company is not located inside the airport, but they provide shuttle service. The main issue was the long wait time to pick up the car due to the large number of people.

Wait for pick up excessive. Car almost new / good. Collected a Citroen c3 - dog of a car. Return smooth.

Satisfactory.

Terrible service, they forcibly sold me insurance, and when I refused, they charged me a 2000 EUR deposit. The car they provided was extremely dirty.

The service was excellent, very fast, and the car was very new.

I did not like the car given as the gear box was difficult to use

All good

Hidden fees were charged, resulting in an additional 100 euros per day for full insurance upgrade.

Very good, very satisfied.

Very satisfied

Mediocre, I reserved an Alfa Romeo but got a Jeep.

This rental company has the longest queues at the airport, and their service attitude is extremely poor! They only give you two options: either buy additional insurance costing hundreds of euros, regardless of whether you have already purchased insurance through Zuzuche, or pay a deposit of 1400 euros along with a fuel fee of over 200 euros! Moreover, the deposit refund takes up to 28 days! Zuzuche did not inform in advance about the high deposit; when I asked customer service, they just told me to pay and said that cancellation was not an option.

Apart from the long queue, I didn't buy insurance at the store and had a deposit of 1100 euros held.

The biggest problem was that we booked an automatic A3 car but ended up with a manual SUV Sportage. As you can imagine, it was a nightmare on narrow roads and steep hills. Additionally, they didn’t inform us at all and just pushed us hard to buy full insurance. We already purchased full insurance via the rental platform, which they didn’t recognize. They insisted we buy full insurance again for 130 euros including tax for three days, whereas in other countries, buying it is optional. Only after disputing for over an hour did the manager finally agree that it wasn't mandatory. They also didn’t tell us it was a manual car. We realized it once we got in the car and saw the manual gearbox, but by then, we were too tired to argue.

The claim processing was slow and the roadside assistance was in Spain.

Great car, smooth check-in process and drop off :)

Easy booking and much cheaper than alternatives!

The overall service of OK Mobility was acceptable. However, the guy who assisted me during pickup took too long. We had a language barrier, and he wouldn't let me use voice translation or contact the customer service. It took a long time to understand the €1050 deposit policy, and he insisted on me spending €69, which directly ruined one of my plans. It was so frustrating! The car rental service counter is easy to find. Just exit the airport and walk to the left. The biggest dark blue sign is OK Mobility.

The service was excellent, the car was almost brand new with just over a thousand kilometers.

Picking up the car was distressing. Despite having independent CDW insurance there was a hard sell for their own insurance to cover the excess. I was offered an automatic and larger car for €10 per day which I declined only to find that the car allocated already was automatic and spacious. It left me with a feeling that the process was fundamentally dishonest

All good

Very satisfied, no additional sales pitches

I've rented from this company multiple times and have always been very satisfied.