PALERMO CAR RENTAL REVIEWS

Despite the 1hr 30mns wait queing at the desk overall good service.

Easy process with competitive rates

Das PERSONAL Budget in Palermo Flughafen ist nicht professionell, viel zu langsam. Und wenn man fragen hat , warum dass es solange dauert bekommt man in einer erhöhten Stimme freche Antworten . Während wir warteten ging das Personal nach hinten um zu rauchen. Der andere schleichte herum um nicht zu arbeiten. Und nach ca.90 Minuten kamen wir dran.

Das war alles reibungslos

Staff was helpful and friendly. Pick-up was easily accessible.

The car was nearly new. The staff was professional and courteous. Pick-up and drop of was relatively quick. On drop-off a thorough inspection of car was conducted by the staff for any damage to the vehicle.

No people carrier available on the day of arrival. Rude staff who didn’t think this was their fault and tried to give us 2 small cars - they didn’t appreciate this would be double the fuel and double the insurance costs. They initially refused to drop off a larger car at our premises but eventually agreed to this. Poor service. The large car dropped off was unclean inside and they tried to charge us a cleaning fee on dropping this off - we refused with photographic evidence of the lack of cleanliness of the car on receiving g it.

The store's pick-up service was very untimely; I waited at the airport for forty minutes before someone arrived! Initially, they promised a full tank, but the car only had 80% fuel when I received it. Furthermore, because of their delay in the pick-up service, the actual rental start time was fifty minutes later than scheduled, yet the store insisted on returning the car at the originally scheduled time – such unfair terms! The car's condition was also quite average with very basic accessories.

The company staff was very friendly. The car was in good condition. The return process was simple.

Pick up did not take particularly long but dropping off was quite frustrating with at least 5 more customers returning their cars at the same time and only one (overworked) guy dealing with all of us. Otherwise everything went really smoothly. I would recommend this company and won't hesitate use them again in the future.

The staff responsible for pick-up and drop-off were quite diligent and followed standard procedures.

Smooth rental, except for a bit of confusion finding drop off location.

First of all, when renting a car in Sicily, do not purchase additional insurance from Zuzuche. Always buy it from the car rental company; otherwise, the deposit will be extremely high. My deposit was 800 euros, and in case of an accident, you need to pay upfront. The repair costs for car damage in Europe are high, and it can be a significant amount if problems occur. Sicily is very strict about car damage inspections, including any scratches on the paint and rims, which will require compensation. The vehicle was quite old and not very clean. The front side windows fog up when the air conditioning is on. For Japanese cars, anything over 110 km/h with a side wind feels unstable, and since the speed limit on Italian highways is 130 km/h, it was very tiring to drive.

It's okay.

Waited 40 minutes to pick up the car. Had booked a four-door, five-seat sedan but was given a two-door mini. They said there were no other cars available and no compensation.

It's okay

They arbitrarily switched the vehicle, and the car we got was not the one we reserved.

I waited over one hour to get the car. There were several people cuing to get the car they reserved and only one person at the desk! The company knows in advance how many bookings they have and it shocked me that they didn't make adjustments to the staff that was available at that time. A second staff member eventually showed up, but he didn't seem to be in any hurry to make the cue any shorter... This was one of the cheapest rental companies at Palermo airport, but based on this experience, I would prefer to pay a bit more and not wait one hour in a cue!... In addition, I have rented cars in many countries with my Revolut card being accepted as a credit card, but for some reason here they said it was a debit card, so I had to pay an extra non-refundable fee and a lower deposit. At drop-off, the staff lady was very unpolite and unfriendly, closing this whole experience on a negative note. Everything was ok with the car, but I don't think I will rent again with this company.

We waited over 2.5 hours to get the car, far too long. There was no explanation as why this was and it would have been good to have received a warning.

The local Italian car rental company lives up to its reputation, but the service is poor. The staff are indifferent, inexperienced, and the pickup process is slow. They even charged double the deposit because I didn't just use a credit card.

Overall good. For first-time renters, it's natural to be a bit nervous. The car had some minor scratches on the road, but thanks to QEEQ's insurance, we quickly submitted the materials and had them verified. The compensation was processed swiftly. Good experience.

The car rental company was Hertz. Everything was excellent with no additional purchases recommended. The car was in great condition, with less than 10,000 kilometers, and the interior was almost brand new.