CANCUN CAR RENTAL REVIEWS

Very good

Very satisfied

They require you to buy insurance, and you can't pick up the car without it. Furthermore, if there are any issues, they make it difficult to dispute. I showed two credit cards, and they deliberately chose the one that had been active for less than a year. When I complained to the car rental platform, MEX Rental Company ignored my complaint citing a credit card discrepancy. So, if you choose MEX Rental Company, you need both courage and luck!

Muy buena atención con atención VIP

The service was satisfactory.

Terrible experience, they are just out to scam you. Never go to MEX again. Long waiting time, requires one year of credit history while other companies don't, plus a $2500 deposit for a lousy car. The deposit alone can buy a car. They're just here to rip you off. Don't rent from this company.

Arrived late at night, very few people, quick pickup. Service attitude was good. There was no reminder about which type of gasoline to use. Later, I asked at another branch to clarify.

Credit cards cannot be used for payment, otherwise an additional $22 per day fee will be charged.

Es una locura el costo del seguro por parte de EUROCAR, te engañan con el bajo costo de la renta del carro y ganan en el seguro lo que quieren, es un abuso.....

Es una locura el costo del seguro por parte de EUROCAR, te engañan con el bajo costo de la renta del carro y ganan en el seguro lo que quieren, es un abuso.....

Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.

Quick and easy.

Counter at airport.

Quick and Easy.

They specifically target Chinese customers! The local company tries to scam you during car handover. The car didn't have an antenna when I picked it up, but they tried to charge me for it when I returned the vehicle. Luckily, I recorded a video during pickup showing no antenna. Their excuse was: because I have your deposit. Thankfully, the domestic customer service later refunded me, which was considerate. The local people were terrible, though.

We’ve rented in Cancun many times over the years (we own homes in Mexico). Avis is one of the best agencies to deal with as you often walk away from others feeling you have been taken advantage of.

Love this platform and almost always find the best price on it regardless of the travel destination

Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.

The exchange rate used by the rental company is very unfavorable, and the service attitude is poor. I suggest using the prepayment option to avoid arguments at the store.

The Mexican staff member at MAS Car Rental was terrible. She made things difficult just because I'm Asian. First, the shuttle bus stop was hard to find; remember to look for the sign above with 03 after you exit. This might have been my own mistake, so future customers should take note. Then, from the time I showed my booking confirmation to when I finally got the car, she created all possible difficulties. She tried to make me buy full insurance even though I already had it. She wanted proof of third-party liability insurance, which I found out from the rental company's customer service was something they should provide and I don’t need to buy. She claimed my documents were only in Chinese and not in Spanish (which was a lie), so I had to send her the confirmation email on the spot. She said she wouldn't accept my credit card because it was opened in January, and they only accept cards open for more than a year (customer service confirmed this was a lie too). She then took at least 20 minutes to read my bilingual booking and wouldn't let me talk to customer service (thinking I was recording her). Finally, only after I got really angry did she complete the credit card process. Can you imagine it took 1.2 hours? I've driven in over ten countries and didn't expect the worst service to be in Mexico. Future customers should be aware. PS: No problems with police and driving around the Yucatán Peninsula was very easy.

The staff aggressively recommended a policy costing over $50 per day. Very unpleasant!

El vehículo estaba bien.

Muy bien en todo

Was not clear that insurance MUST be purchased regardless of if you have other coverage. They charged $100 a day for insurance when every other place was less than half of that.

They never answered us when we arrived so we couldn't get a car when we arrived. We had to pay for a taxi and our 5 day trip to Mexico was ruined