SEVILLA CAR RENTAL REVIEWS

Totally nice staff and prompt service.

The location is near the train station, which is fine. The first car had more than 20 scratches, but after communication, they changed it to another car, which was in better condition.

1. The car rental process was simple: arrive, fill out paperwork, and you're done. However, it took over an hour to actually get the car. When returning the car, they didn't consider this delay and charged an extra hour. 2. The car broke down after pickup, which disrupted our travel plans and wasted time. The rental company refused any compensation, claiming there was no real loss, which is completely unreasonable.

The service was good, they were patient in answering questions and didn't aggressively sell insurance.

Arrived an hour late but got a free upgrade (≧◇≦)

Very good.

The service from such a big company is poor, with a terrible attitude. They gave us the wrong car model without any apology throughout the process. Although it was eventually resolved, it delayed us by two hours and required three trips back and forth. We had to unload and reload the luggage, which was very inconvenient.

Rented a Peugeot 308 SUV but got an old Opel hatchback.

ALAMO refused to let us pick up the car with just a Chinese driving license and its sworn translation in Spanish, along with the reservation and insurance documents from Zuzuche. ALAMO insisted on having an international driving permit (IDP) in addition. Zuzuche's customer service tried to help via email and phone calls, but it didn't work. Eventually, we had to switch to Hertz. During this time, there was another Chinese couple trying to pick up their car, and ALAMO staff tried to trick them into paying 1100 euros upfront. We helped them contact Zuzuche and found out that the 1100 euros was the maximum insurance deductible, but the renter needed to pay first. What a scam!

We've got extra charges from final invoice. Evnenthough it was existing damages from first time the pickup area!! When we picked up and returned the car we couldn't get the professional check and information from the staff.

The company is good

Les loueurs sur place obligent à prendre une assurance tous risques non prévue dans le contrat. Je m'étais assurée avant de partir de savoir s il y aurait des frais supplémentaires et une personne EasyRentCar m'a confirmé que je n aurai rien à débourser de plus que le carburant. Or l assurance toys risques obligatoire vendue par le loueur augmente la valeur du véhicule de 20 euros par jour ce qui est scandaleux.

I paid on internet 31,85€ for a car rental for four days. When I arrived there, I was asked to add 125€ for insurance otherwise I shoud have paid a deposite of 1100€. It was written anywhere. Finally I paid 156€ for a car rental for 4 days It's incredibly expensive and dishonest.

I chose a Volkswagen Passat on the app, but ended up with an Alfa Romeo Giulia. The difference is quite significant. Maybe in Europe, the Giulia and Passat are in the same category, but not here. We had tried the Passat's trunk beforehand and it could fit at least two large suitcases, but when we picked up the car in Spain, the Giulia could only fit one large suitcase. We had to find a way to fit the remaining two in the back seats. Also, the parking lot exit gate at the pickup location was confusing, it took us a while to figure out how to get out, not as convenient as back home. Returning the car was fast and easy. We didn’t damage the car, took good care of it, and got no fines.

GOLDCAR introduce too much extras to pay on top what I have paid during the reservation.

Standardized service. However, there's no staff at the parking lot at night, which is inconvenient.

Fast and efficient pick-up at Centauro Seville. No pressure to pay extra assurance or to take options. Everything was clear. The car was exactly what expected and so where most of the conditions. I am saying most because there is a 25€ fee for the gasoil that wasn't mentionned at the reservation. They're also taking a caution/print of your credit card. Some information about where you can park or not would be useful. The shuttle from the airport is not so easy to find.

Unreasonable charges

Very nice staff at the reception

They said the fuel charge would be refunded, but it hasn't been credited yet.