ZURICH CAR RENTAL REVIEWS

Quite good, the process is convenient.

The pickup and return processes were smooth, and the location was easy to find by following the airport signs.

Very satisfied

Hertz offers reliable service.

Choosing a large company was definitely the right call. Initially, I was worried about various upsell services like insurance, based on online reviews. We were very cautious and asked many questions when reviewing the contract during pickup, but there were no hidden charges. All terms were clearly stated in the contract, such as a diesel surcharge of 3.57 euros per liter if the tank is not full upon return (which is very expensive, so make sure to return it full). The service was excellent. They held the car for us for half an hour past our scheduled time without charge and calculated the rental period based on our actual arrival time. We were also a few minutes late returning the car, but they didn’t charge us for overtime (which worried us for a long time, very touching indeed).

The vehicle was almost new, only having driven 4000 kilometers. It was a diesel car, and the experience was quite good.

It's okay. Their service quality is not necessarily better than domestic rental companies.

The staff who helped us with the car pickup was super patient and enthusiastic. It was raining in Switzerland on the day we picked up the car, and this guy patiently stood in the rain with us to check the car. Excellent service.

Very satisfied

It's okay.

This car rental company is really great! Initially, I had to rent a car in a hurry due to a cancelled train. However, the staff at the store were warm and considerate. Although they first upgraded me to a manual car, I later requested an automatic one. Even though it was after their working hours, they still accommodated my request cheerfully and charged a reasonable fee. The entire process was handled with a fantastic attitude, leaving me very satisfied. After returning the car to the drop-off point, their subsequent handling was professional and efficient. They carefully checked the car's condition, and the whole process was quick, smooth, and friendly, without any impatience. It made a very strong impression on me, and I would definitely choose this rental company again if I need to rent a car in the future.

changing the car for car malfunctions was unnecessary had the service desks in milano checked the availability as requested, they told me to go to another office and on the way i passed through areas im not sure the car was supposed to pass through, and got stuck in a no car zone, this is such a shame. in the end they sent me to the airport and there it was dealt with in good manner.

looking forward to working with you again

The queue at the counter was quite slow, everything else was fine. They are now clear that extra insurance is not needed.

Excellent

Very satisfied

As expected from a large company, the process was professional, the vehicle was relatively new, and the condition of the car was clearly confirmed via email.

Overall service was satisfactory. A pre-authorization of 200 CHF was held and released a week after returning the car. We had reserved a RAV4 but received a new Kia KN, which was also quite comfortable.

Very satisfied

Very satisfied. We originally booked a Mercedes A-Class and were worried that our three large suitcases wouldn't fit. However, Hertz upgraded us to a Volvo SUV with ample capacity.

Pretty good