El primer vehículo nos dejó varados en Carolina del Norte por batería dañada, perdimos un día de nuestras vacaciones por tener que ir a virginia a cambiar el vehículo.en virginia nos cambiaron el vehículo y este también tenía problemas en los frenos. Tuvimos que ir a Syracusa para recibir el vehículo. Más tiempo perdido de mis vacaciones.
Muy servicio al cliente y muy complicada la devuelta del carro, estuvimos esperando más de 1 hora para entregar el carro, perdimos el vuelo de vuelta por atraso.
We didn’t actually have the Nissan Pathfinder in the end we had a Honda Pilot!! Absolutely lovely car easy to drive very comfortable. Hadn’t been very well looked after. Quite a few marks inside car on centre consol and drivers side wheel arch cover had dropped and would rub on tyre as we turned but other than that a lovely car. So much so we are potentially looking at buying one when we got home
About QEEQ:10.0/10
Nice easy website to use. All booked and paid for and done within 10 mins.
It was actually Fox Rent A Car, which evidentally is the local affiliate of Europcar. Required a foreign license - US license plus overseas tickets in and out was not enough. Staff said spouse could drive but paperwork at the end said otherwise.
About QEEQ:10.0/10
Everything was easy. Very good price. Clear on insurance, which is necessary for those coming from outside the US.
There is a somewhat unreasonable clause. You can pick up the car before the scheduled time, but you must note that the return time will be accordingly earlier (no notification, direct fee deduction). If you pick up the car after the scheduled time, the return time will not be extended, and it remains as per the original booking.
There is an unreasonable clause. You can pick up the car before the scheduled time, but be sure to return it earlier as well (they won't notify you, just deduct the money). If you pick up the car after the scheduled time, the return time won't be adjusted; it remains as per the original booking.
Segunda vez que elegimos esta empresa y la misma historia no tienen carros, y hacen que uno deba esperar mucho tiempo por un vehiculo reservado y pagado con anterioridad, Muy mal servicio!
Usual attempt by man on counter when collected car to make us purchase even more insurance and he got stroppy when we refused it as we understood that we were already fully covered.
About QEEQ:10.0/10
Price was high but hoping it will be a better price next time we book.
“Needs improvement in certain areas eg driver information and better quality SatNav”
About AVIS:6.0/10
Original car supplied in very poor external condition. Replacement car ok but we weren’t told that you manually have to finish closing the back windows to secure the car when the roof returned to the closed position.
Expensive SatNav supplied was a Samsung tablet. Screen kept freezing and for the most part we relied on our iPhones for guidance. Poor fixing to air vent on dashboard. Waste of money.
Lack of driver information about the car. e.g no info on the rear quarter windows that have to be manually closed.
I also assisted one lady, as I picked my car, who couldn’t find out how to open the fuel cap on her Toyota. Nobody about to ask.
Very short wait at counter, which was great after a long flight. There was no hard sell of add-on insurances or fuel policies. On arriving at the rental garage we couldn't find the keyless ignition fob of our selected car, so Hertz speedily rectified this by finding us another car of a slightly better spec for no extra cost. Return of the car at the end of the rental was painless as well. The return agent was very friendly and made sure we knew about where to return the visitors toll pass on the way back to the airport.
Very long wait at desk counter staff very slow & surly only interested in hard sell of extras Declined everything only to find they still charged me nearly $200 for ins I didn’t want Never use Budget ahain
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