I specifically chose this company for the Mini Cooper model, but it turned out to just be a gimmick. They didn't inform me during the rental process that the car would be swapped for a different model. I only found out at pickup that it was replaced with a Peugeot 208. These two cars have a price gap of nearly 100,000 RMB, yet they insisted it's the same type of car. When I inquired with the staff at the pickup location, they said the company only owns one or two Mini Coopers, which had already been given to other customers. Furthermore, the car pickup location required taking a shuttle from where the rental process was handled. Even if I wanted to change or upgrade the car, it would waste precious travel time. If you're looking for a Mini Cooper or Countryman, avoid this company.
El coche estaba en muy buen estado, en el mostrador fue todo muy fácil,
About QEEQ:9.0/10
La única pega q pongo y q aún no he conseguido descifrar (por qué la factura q me han enviado está en inglés) es q una vez devuelto el vehículo y habiendo pagado un seguro a todo riesgo, habiendo dejado el depósito al mismo nivel q lo encontré , se me ha cobrado un gasto de 61€ q no se a q corresponde ... Además de no haber sido informada por el personal de q este gasto se iba a llevar a cabo
The rental company offers a 24-hour hotline with services like towing for 8 Swiss Francs per day. However, when I called, no one answered. This was the only number to call in case of issues. The Europcar front desk explained that this hotline is outsourced to another company, and they don't know why this happened.
Booked several months in advance, but the reserved car was unavailable. Luckily, we got a Mini Cooper in excellent condition. In Switzerland, you don't need a large car, and this one was perfect.
After the car accident, both the car rental platform and the rental company shirked responsibility. I had no choice but to passively accept and bear the additional costs during the rental period. Both parties provided completely contradictory feedback, which is unacceptable. It has been two months, and the issue still hasn't been resolved.
Picked up the car from the Zurich city center branch. The front desk staff, who was Indian, was polite and didn't push for additional insurance sales. The actual car provided was the new model Polo as reserved, with only 5,000 kilometers on the odometer. It had high-end features like adaptive cruise control, heated seats, and CarPlay. Fuel consumption on the highway was around 4.6-5L per 100km, and it runs on gasoline. I would consider renting this car again next time.
I wish they had a larger fleet of automatic vehicles.
Since I only drive automatic cars, I was given a very small car, which was not what I originally booked. Although it was considered an upgrade, it was really disappointing to receive a mini car instead of the SUV I had reserved.
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