Excellent

I prepaid for the rental, and when I got to the store, I realized I had to pay a young driver charge of $25 per day. Then they started adding various fees, many of which I didn't fully understand. Being a young driver (which I indeed am), I ended up paying $450 plus various fees, totaling $718.32. That wasn't the end of it; when I returned the car, I paid another $198.16. I also deposited $200. After multiple calls and in-store inquiries with no resolution, I eventually gave up.

Car was in excellent condition. There was a LONG line at the counter for pick up and I estimate we were in line for an hour after a long flight.

Reserving car was easy.

Like the way it was handeled

Called customer service 7 times got platitudes from different people. No resolutions offered. Expected me to drive 3 hours to Phoenix to trade car. And 3 hours back to where I was staying. Automatically offer $50. Off when returning car. NOT HAPPY!!!

Like: Fast, great service
Dislike: No attendant in parking lot to check car out or in. Mileage was wrong on contract so had to spend time taking photos and call in to the 1-800 # to make sure everything would be ok.