There was no service at all. Especially when we went down to the basement level 3 to pick up the car, the black female employee just parked the car there and told us to move it so we wouldn't block them. Then she got into another car and started chatting with a customer. Since we didn’t know that the trunk handle was on one side of the tail light, we had to go over to her and ask how to open it. She impatiently told us that the handle was by the tail light. Additionally, the phone at this location was always unanswered after being connected. Even when we called during their working hours with billing questions after returning the car, no one ever picked up. Overall, the service experience was extremely poor!

Forcible insurance sales

Foreign rental companies are decent, but QEEQ is horrible. There's no actual QEEQ, it's just a second-hand broker. It took me a long time to find out it was budget.

The staff at the Austin Downtown pick up office were extremely polite, courteous and professional. Special mention to Adolph who made the car return effortless and seemed genuinely pleased that we had a great experience. He engaged in polite conversation asked how our holiday went and what we thought of the car. A star man and a credit to Budget.

Great platform, no issues. Thanks

They didn’t want to honor the full-size car.y

Yes price protector worked it’s magic.