Scam company. I rented a car for two days, and the bill shows I exceeded the mileage by 17,769 kilometers. They even sent me a bill asking for 8000 euros. They directly deducted my 300-euro deposit. I'm currently disputing this. Hopefully, the platform will support me.

Zuzuche service was great, but Europcar was terrible! 1. When picking up the car, I was downgraded. The Volkswagen model I chose on the Zuzuche app was more expensive than the Hyundai model I actually received. If I had rented the Hyundai directly, it would have been cheaper. I paid for a Volkswagen but ended up with a cheaper Hyundai. I asked the staff to change the car, but they said the picture is just for reference and they don't guarantee the model. Other rental companies usually upgrade the car if they can't provide the specific model shown in the picture, but the Europcar staff insisted they had no cars available and gave me a cheaper model. I asked to cancel the rental, but they said I could return the car but wouldn't get a refund. Since my travel plans were fixed, I had no choice but to accept this arrangement. Throughout the process, their attitude towards us as Chinese customers was very unfriendly. 2. After picking up the car, I noticed that its maintenance was due during our rental period. 3. After returning the car on January 13, I still hadn't received my deposit back by early March. I had to contact Zuzuche customer service to coordinate the return, and I finally received it on March 14. 4. The location of the pickup store was wrong on Google Maps.

Great service

Good service, picking up and returning the car are very convenient.

Pickup and return were very convenient, and the car was very new. I booked a Touran and got a diesel Kia instead. It was great to drive, much better than cars in my home country, with excellent power.