We arrived to pick up the car at the reserved time, but the rental company told us there were no cars available that day. After we argued, they told us to come back the next day. After returning the car, we were charged twice without any notification. The experience was very bad!!!

I should be notified if my car class changed and the vehicle is not available (I spent 2 hours waiting)

I got the car with 3/4 of gasoline. They told me to return it full. and that they would give me money back. but that didn't happen

J'ai loué une golf (ou similaire) , je me suis retrouvé avec une Hyundai accent , ce qui n'est pas du tout similaire en terme de qualité. J'ai l'impression que le terme "similaire " est de plus en plus utilisé comme une faille par les agences de location low cost. Dans le cas présent une remise commerciale significative a été appliquée pour moi par europcar donc je m'estime satisfait

Dislike: the car was not from the last 3 years