The rental staff had a very bad attitude. The car provided was not the one we originally booked, and they didn't explain how to use the in-car e-toll system. We only found out halfway through the trip that we could use it for toll roads. We weren't advised to check the car upon pickup, and there was no inspection result on the form. This led to a dispute when returning the car as they claimed we didn't meet the fuel tank standard and charged us over fifty dollars for refueling. The staff at return also had a poor attitude and kept saying, 'I didn't rent the car to you, someone else did.'

Customer service was very efficient and exceptionally friendly, making me feel very welcomed in a foreign country.

I prepaid all fees online for four days, including full insurance and unlimited miles. However, when picking up the car, their system was down, so they couldn't find my information. They created a temporary order, but later charged me an additional $148. The GPS tablet was almost unusable, with a poor signal and very difficult to use, yet they charged me $87.96 for four days. It's absolutely not worth it!

The queue time was quite long. When it was our turn, the staff mentioned they were hungry and needed to eat... But seeing we had waited for so long, they completed our process but pushed a lot of extra services.

Once again getting issued with a compact SUV when mid sized ordered. Car and service was acceptable just wish didn't have to fight to get what was booked

Easy to use and got the price I paid for.