My booking confirmation said that all state tourism assessment was included in my car price. However when I got the bill there was a CA Tourism Assessment of 3.5% charged additionally.
About QEEQ:10.0/10
My booking confirmation from QEEQ said that the price included all State Tourism Assessments. However Hertz charged me 3.5% as CA tourism Assessment additionally
They kept pushing various insurance options and ended up charging me for a full tank of fuel. Even after returning the car with a full tank, they still charged me, and I had to contact them myself.
It was okay, but the lady at the front desk kept trying to upsell me. Even though I clearly stated I didn't want those services, she still added them to the bill, and I had to argue with her on the spot. If my English wasn't good, I would have been scammed. Also, the waiting time was too long; I had to wait in line for almost half an hour. Why can't the rental company implement a fast track? For those who don't need additional services, they should just check the driver's license and process the pre-authorization. It shouldn't be so complicated, should it?
Car was excessively scratched and had definitely seen better days but it didn't affect the capability of using it so no issues there. Staff at counter could have been friendlier. Very quick pick up time and easily to get there.
About QEEQ:10.0/10
Quick booking process and was able to compare and change pick up and drop off time quite easily
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