It's funny. An African American lady insisted on seeing my SSN, wasting a lot of my time. Later, another person helped me and said SSN was not needed at all. They blamed it on a computer issue. Alright then.

Disappointed

I had difficulties with my payment card and the staff at Hertz were very helpful and patient (even waiting for me beyond the closing time)

My car did exceed my expectations it was a one year old Kia very comfortable to drive. There were a few scrapes and a dented bonnet (hood) but on return that didn’t cause any problems. Only one gripe the screen wash was empty

Easy procedure

Like: FRIENDLYNESS
Dislike: My reservation is from 10:30 to 10:30, but I didn't get the car till 11:15 because the car we reserve wasn't ready, they upgraded to a similar SUV but didn't like, so wait for the car which was okay with us, but when we returned the car around 11 pm, the parking lot attendant still there, and told us that the person who take care of the return car paperwork still there just step out the office, so we wait a little, didn't return. So the attendant showed us how & where to drop key & paperwork which we did. Then later on found out they charged us 1 extra day, so have to contact them and they reversed the charges. Also would be nice if they email us the invoice after instead I had to call and requested.