Terrible experience. The rental company didn't have any cars available, yet they still let people book online! Reserved a car but couldn't pick it up, and they didn't refund the money.
The staff were very friendly when picking up and returning the car. Since my English is not very good, they were very patient. The procedures were quick and we didn't have to wait long.
The process was quick and convenient. They offered additional insurance, but it wasn't mandatory. The cars were 80-90% new with 10,000-20,000 kilometers.
The car was booked for 9am. When we arrived there was a long lineup of people waiting to pickup their car. When we finally got to the counter, the lady said it was going to be another 2 hours before we could have the car. We had people waiting at multiple locations and a long drive ahead that we wanted to reach before dark. So we went out of our way to rearrange transportation to bring everyone to the Hertz location, at additional expense to us. Then the car was ready after approximately an hour which meant trying to find people mid transportation to the pick-up location. After getting the keys to the car, we were told that we needed to walk multiple blocks to get our car with our luggage and a member of our team with walking issues. Not impressed.
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Customer Service
nice！
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