Very easy

The pick-up and drop-off process was very smooth.

There were five of us on this trip, with four golf bags and five pieces of luggage. I was always worried if the Dodge Grand Caravan could fit all the luggage? What if it couldn't fit? My English isn't good. At the counter, I pointed to the pile of luggage. The American staff came out from behind the counter, walked to the luggage, looked carefully, and informed us that the Dodge Grand Caravan wouldn't work. They gave us an 8-seater GMC instead. Although it cost a bit more money, the whole process was quite pleasant.

I've explained everything in the email, don't want to repeat it

Waited for over 45 mts for the car, no one to hand over car, no one to inspect,car had cigarette smell, When I was billed I was charged more than what I had booked. Car had check engine light going on and off

Waited over 30mins at the pick up and then further to get out of the blocked car park. Staff were helpful when finally got to them lol

Site worked great and the price was good, will use again for sure.