The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.

Excellent

Pretty good

I am unhappy that the original reserved car model was not available. Even after showing the car rental insurance, the staff kept suggesting additional insurance like roadside assistance, causing the rental process to take a long time, around 30 to 40 minutes.

The service was particularly bad. They first asked how many suitcases you had and then said they wouldn't fit. They kept pushing you to upgrade and buy insurance. The waiting time was too long. Never choose this rental company in Portugal again.