Overall quite good. The store at Madrid Airport in T4 is easy to find. If you land in T4S, be sure to take the shuttle to T4 to find the store. I wandered around T4S for a while... When returning the car, make sure to go slowly. If you drive too fast and miss the entrance, you'll end up at the parking lot's toll booth. Once you're there, you can't go back and will need to take another lap around. The actual car return entrance is a small, inconspicuous opening on the right before the toll booth.

It is recommended to have someone assist during pickup.

I booked an automatic car, but given a manual gear car as they did not have it at this location, I have no choice but to take it.

car exterior badly scratched and worried bearings may have gone but overall happy

did not realise part of europcar

Excellent service at Ericar. Personnel very kind. Friendly and efficient.