2-week Car Rental @ IAD (USA)

予定通りの車だったので良かった

予約は簡単であった

1. The line took at least half an hour with only two attendants; 2. The attendant kept trying to upsell, and although I kept refusing, they still managed to sell me a fuel service with the excuse 'the nearest gas station is far away';

Car rental is convenient, even more convenient to return, with full insurance, you don't have to worry about anything

Extremely dissatisfied. The downtown office claimed to close at 6 PM, but for two consecutive days, it was already locked by 4 PM. There wasn't even a place to leave the keys. Meanwhile, the Sixt office next door always had staff present. After visiting three different locations, I still couldn't return the car downtown at 4 PM, even on workdays, Thursday and Friday. Leaving the car at the hotel incurred a $50 per night fee. Early the next morning, before 8 AM, I had to return the car to the airport. During the self-service checkout, they charged me for two extra days. Just one extra minute, and they counted it as a whole day!! Other companies offer much better service!

The staff tried to charge me a one-way rental fee, but I showed my rental confirmation voucher (page 2: Oneway rental fee: included), and that resolved the issue. I believe this shouldn't have happened in the first place. All the charges paid should be detailed in the rental company's system, and renters shouldn't need to provide proof of payment. What if I hadn't printed the complete rental confirmation voucher and couldn't provide the second page? Would I have had to pay the one-way rental fee again?