Quick easy and just what we ordered

A few hours after picking up the car, I noticed the windshield washer wasn't working. I returned to the rental location and got a replacement vehicle. The customer service was quick. The second car wasn't filled up completely, but the staff noted it in the system, allowing for a return with an empty tank. The return process was smooth.

Quite satisfied, please avoid changing cars during the rental process.

Very satisfied. Everything went smoothly. They did try to upsell and recommend a car upgrade, but for a mid-to-large car, full insurance was sufficient.

The process was convenient and fast, and the car was in good condition. However, as a first-time renter, I was persuaded to pay extra for a vehicle upgrade, which was completely unnecessary since there was no significant difference between the original model and the upgraded one.

The vehicle was quite new and there was a high level of trust (which is often lacking domestically). This is mainly evident during pickup, where you inspect the vehicle yourself for any scratches or damage. If you mark them, they acknowledge it without anyone scrutinizing the vehicle with a fine-tooth comb. Of course, upon returning the car, they will definitely inspect it.