buena experiencia, mejor precio que en otras aplicaciones

Average service; not proactive in solving issues. Initially said the 7-seat car was unavailable and we had to wait 2 hours. The staff didn't actively find a solution. Eventually, they provided an 8-seat car, which was just adding a narrow seat in the middle row. Additionally, there was a mandatory daily surcharge, which was hard to understand.

At the passenger pickup point in front of the terminal, a car arrives every 5 minutes. The driver was very enthusiastic and helped us load our luggage. It took 5 minutes to get to the rental place. There were three counters handling cars; the staff were very welcoming and finished the pickup procedures for us. They asked if we needed insurance. I presented the insurance I bought on QEEQ, which was the most comprehensive one. After checking it, they said it was fine and directed us to the backyard for the car pickup. In the yard, we showed our car pickup slip to the staff, who pointed to a range of cars and told us to choose any one in our rental category. We picked a newly washed car.

The rental process was convenient. Returning the car was simple; just hand the keys to the personnel. The whole process was easy and straightforward, and the invoice was automatically sent to my email. The charges were clear.

The staff started working a few minutes late at around seven in the morning, but there was no queue because it was early. The online booking was for a 'mid-size sedan' Chrysler 200, but we were given a 'compact sedan' Hyundai Sonata, which is a downgrade! Also, although we had already purchased full insurance and additional insurance online, the store kept trying to sell us more insurance. Even after showing them our order, they kept pushing insurance and wouldn't process the car pick-up.

I was able to switch my pick up time without any hassle. Thanks!