Satisfied

I specifically booked a Hertz Highlander, but only a Sorento was available at pickup. The price for a Sorento is half at other shops. The car had a bad odor throughout! Pickup was at 7 PM and drop-off at 8 PM. I confirmed that a one-hour delay was permissible, but was charged for at least half a day.

They insisted that I buy full insurance when picking up the car. I refused and they immediately changed their attitude, which was unpleasant. Later, locals informed me that due to the complex road conditions, even minor damage like a stone hitting the windshield would require compensation. Therefore, I will opt for full insurance next time.

Excellent!

We arrived early and were lucky to get a car without waiting, but there were so many customers! The car we got had dirty windows with noticeable bird droppings or something similar, and it hadn't been cleaned. This is really not good.