Wait time was close to an hour, but the srvc rep gave a free upgrade.
B.Nguyen
United States
Reviewed: Thu, May 31, 2018
About Dollar:8.0/10
Like: Good rental rate and free upgrade for the long wait time. Dislike: Long wait time: took nearly 2 hrs from checking out the vehicle at the Houston Hobby airport to the shuttle bus to having an available vehicle before drive-out.
The rental car company charges a management fee per toll, which is outrageously expensive. I rented the car for one day and passed through four tolls, which cost only $6, but I was charged $60 in management fees. It's basically robbery. They didn't inform me about these high fees at the pickup, nor did they suggest renting an automatic toll device.
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Wait time was close to an hour, but the srvc rep gave a free upgrade.
Dislike: Long wait time: took nearly 2 hrs from checking out the vehicle at the Houston Hobby airport to the shuttle bus to having an available vehicle before drive-out.
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