1. Poor car condition. We rented a Golf, and after just 10 kilometers, the tire pressure warning light came on. Returned to the rental office immediately, but the staff insisted it was our responsibility. Only after arguing did they agree to a replacement with the same model. 2. Hidden charges. After returning home, we discovered an additional 25 Euros charged for an upgrade, even though the replacement was due to the car’s condition! This was the worst experience we've had with any car rental service!

The staff was friendly and the procedures were simple.

Booked a month in advance and paid for an Audi A4 (luxury car). Upon arrival, I was informed that there were no cars available and was given an Opel (mid-range car) instead. After the car window was damaged, they only replaced it with a very small JEEP. Very dissatisfied with the service. This company offers very low value for money.

Initially, I couldn't find anyone. There was no one inside the store. Later, I found them outside, but the place to complete the paperwork was on a different floor.

I rented a Tesla, having never driven one before. The Europcar agent Herman was very helpful in explaining the basics to me. I would definitely rent through them again.

Very good price competitiveness.