Damaged car and tried to get us to upgrade our cover!

Had to wait an hour in line to handle the rental, by the time we finished, it was already dark.

I clearly stated on my phone that I did not want any additional services, but I was unknowingly charged for insurance. This is outrageous and unacceptable! My friend rented a car from another company, Europcar, and also faced pressure to buy insurance. She asked me to translate her refusal, and although the representative was not pleased, they did not charge her for insurance. Hertz’s behavior is infuriating and disgusting! The female staff member clearly nodded and understood my request for no insurance, but the final bill still included over 300 euros for insurance.

It took some effort to find the drop-off location. See the comments below. The drop-off was okay, I guess.

Excellent service, the Spanish guy was very nice.

Great customer service didn't have to wait. Would defiantly book with you again