The paperwork took an hour. Initially, they said there was no automatic transmission available, then they gave me a diesel Renault. The problem with this big car was that I couldn't drive it out of the parking lot, so I had to come back and exchange it. It was quite a hassle. Even though I had already bought full insurance, they still made me buy insurance. Since I don't understand Spanish, they said it was a deposit that would be refunded. I was with my child, so I signed it. Later, when I asked the rental company, they confirmed I already had full insurance. Just a reminder, do not sign if the amount doesn't match when you pick up the car!

Had to wait an hour in line to handle the rental, by the time we finished, it was already dark.

They said they close at 12pm, but when we arrived at 11am, no one was there. When we picked up the car, they upgraded us without informing, due to the language barrier we didn't know. We booked for 3800 on QEEQ, but at the rental company it became over 6000; it felt like we were completely scammed because of the language barrier.

The car had 24 pieces of damage. The car was not available on pick up. The car when arrived was difficult to find. The staff were not helpful

Great customer service didn't have to wait. Would defiantly book with you again