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+1-8007618913
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+1-2897685366
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+44-2035140670
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+81 3-4578-4029
From Argentina
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From Chile
+56-226665927
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+57-6017940262
From Malaysia
+60-392125422
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+52-7449800692
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From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8494118312
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8494118312
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Reviewed: Wed, Jul 19, 2023
About Record Go: 2.0 /10
Terrible experience. They gave us a faulty car with a broken battery. We reached Toledo that night and contacted both the rental company and QEEQ for assistance. Their solution was to tow the car away without providing a replacement. We spent days being bounced back and forth between QEEQ and the Spanish rental company. The rental company called and suggested towing the car but refused to refund the rental fee and denied any issues with the vehicle. On the way back to Madrid, the car malfunctioned again, drastically slowing down and eventually becoming undrivable. We were stranded on the highway for half an hour before resuming our journey. The car malfunctioned a second time while driving uphill, causing us to slip back dangerously and nearly get hit by a truck. We had to inch our way back to the rental office. Both QEEQ and the rental company's customer service were unhelpful, blaming us for not checking the car properly at pickup. How can anyone know the condition of the car without being a mechanic? Absurd!

Relevant Reviews on Record Go in Spain

Harlan Isaiah

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Reviewed: Sun, Apr 28, 2024
About Record Go: 2.0 /10
This company is not good; the queue time is long. They require a credit card hold of 1200 euros when picking up the car. If you don't have one, you are forced to purchase their insurance for 70 euros. An additional 40 euros is required to go to Andorra.
About QEEQ: 8.0 /10

Linda Nancy

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Reviewed: Thu, Jan 11, 2024
About Record Go: 4.0 /10
There were hidden charges during pickup. They clearly stated that without purchasing €131 insurance, they would provide an old car. Indeed, I got a car with almost worn-out tires, which made a lot of noise and vibrated heavily. It was a nerve-wracking drive.

Isaac Leigh

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Reviewed: Sun, Jun 23, 2024
About Record Go: 2.0 /10
Terrible, too hard to find. Spent an hour searching and had to leave the car on the road before going to the counter to get help. They showed me the way on the navigation, which is how I found it. Asked them to drive it over for me, but they flatly refused.

Burton Dewar

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Reviewed: Fri, Dec 29, 2023
“Pyrenees in Spain”
About Record Go: 10.0 /10
No queue on that day, very lucky, after I was done, 5-6 people were in line.
About QEEQ: 10.0 /10

Zero Bulwer

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Reviewed: Fri, Nov 24, 2023
About Record Go: 2.0 /10
I understand if they don't have the required model, but their attitude was really poor. There wasn't any reverse parking assistance either, making it very stressful to drive through small towns with narrow streets. They seemed particularly impatient as well.

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