Hertz should eliminate any possibility that important parts like back lagguage cover are missing.

Initially they gave me a Kia K5, but after a long discussion, they provided a Nissan Altima. However, the car was quite old, and the seats were very dirty, which is a major downside. I am quite detail-oriented, and this experience was much worse than renting a car domestically.

We booked over a month in advance, but when we arrived at the pickup location, they said the car wasn't suitable for four people. After showing the reservation information, they claimed the car we booked wasn't available. They only offered a pickup truck or a smaller model. We ended up taking the pickup truck to the airport to exchange for another car. The replacement car was very old, with more than 38,000 miles on it and very high fuel consumption. The staff at the pickup location had a poor attitude.

外観はそこそこ綺麗だったが、ドアミラーは水垢だらけでちょっと拭いたぐらいではきれいにならず、車内には空きペットボトルやごみが残されていました。最低限のクリーニングはしてほしかったです。

The car I requested was not available in a reasonable amount of time, so I was upgraded to a higher tier of cars. I was completely blown away by the way I was accommodated by a minor inconvenience. The service I received was far and above what I would have expected. I would definitely book with Hertz through EasyRentCars again. 10/10 would recommend.